Work Location: Los Angeles, CA, USA
Onsite or Remote
Fully On-Site
Work Schedule
Monday to Friday 8am to 5pm
Posted Date
02/18/2026
Salary Range $31.51 - 62.64 Hourly
Employment Type
2 - Staff: Career
Duration
Indefinite
Job #
28029
The Patient Access Services Supervisor 1 will support the Vascular Surgery Clinic at UCLA Health and will be responsible for coordinating the activities of administrative staff supporting the area and interact with faculty, fellows, and clinical staff to maximize patient care, and patient satisfaction. In addition, perform the full range of administrative and support functions to include assisting in coordinating patient flow through the clinic, from registration to discharge. Assist with troubleshooting, resolving clinical operations issues, in addition to financial and materials management. Work as a member of the leadership team to provide smooth outpatient flow resulting in optimum patient satisfaction and clinic operation.
This position will be responsible for direct oversight of administrative support staff in assigned areas, training, evaluating, motivating administrative staff to maintain teamwork, a positive culture, and will monitor staff performance. They will supervise patient scheduling, provider scheduling, and workflows that include insurance verification and authorizations. They will also provide back-up assistance to the administrative staff and practice manager as needed.
Salary range: $31.51- $62.64
Minimum of two (2) years lead experience or Supervisory Certification in a clinical setting, including organizing workflow to accomplish established objectives, training staff, and evaluating staff effectiveness.
Familiarity with surgery scheduling systems, preferably with UCLA systems / CareConnect.
Ability to work effectively with patients, physicians and staff in a diplomatic and professional manner in order to maximize suite operations.
Skill in prioritizing assignments and managing multiple tasks.
Ability to work effectively as a member of a team in order to provide effective patient care.
Working knowledge of Epic CareConnect systems to complete on-line transactions, including appointment scheduling, procedure scheduling, the encounter registration system, hospital lab results and medical reports.
Team Building Skills to include prior supervisory experience.
Skill in monitoring complex clinician appointment schedules.
Ability to elicit salient clinical information such as presenting complaints from patients and referring professionals, and make appropriate assignments based on established guidelines.
Skill in listening perceptively, conveying awareness and responding to patients and visitors with health concerns using tact and discretion.
Skill in speaking clearly and distinctly in person and over the telephone, using appropriate grammar and vocabulary in order to share information, effectively communicate, share and obtain information with persons from diverse social, economic and cultural backgrounds.
Ability to triage patient issues to achieve resolution.
Ability to interact diplomatically and sympathetically with patients, their families, and the general public in a high volume, continuous public contact setting.
Skill in performing with frequent interruptions and/or distractions including the ability to accept equivocal circumstance and respond to changing priorities and deadlines.
Typing ability to prepare forms, manuscripts and correspondence with speed and accuracy.
Skill in operating a computer including work processing software and the ability to enter and maintain accurate patient appointments and schedules utilizing an on-line computer database system.
Ability to maintain equanimity in the face of resistance, indifference and hostility.
Skill in working independently and following through on assignments with minimal direction and in setting priorities which accurately reflect the relative importance of assignments.
Ability to accept directions from supervisors and act promptly.
Knowledge of medical terminology.
Working knowledge of medical insurance plans and types of coverage provided.
Ability to maintain Charge Worklist in CareConnect.
Ability to maintain Charge Document Reconciliation Process.
As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.
For more than half a century, UCLA Health has provided the best in healthcare and the latest in medical technology to the people of Los Angeles and throughout the world.
Comprised of Ronald Reagan UCLA Medical Center, UCLA Medical Center Santa Monica, Resnick Neuropsychiatric Hospital at UCLA, UCLA Mattel Children's Hospital, UCLA West Valley Medical Center and the UCLA Medical Group with its wide-reaching system of primary-care and specialty-care offices throughout the region, UCLA Health is among the most comprehensive and advanced healthcare systems in the world.
Our physicians are world leaders in the diagnosis and treatment of complex illnesses, and our hospitals are among the best in the country. Consistently ranked one of the top ten hospitals in the nation and the best medical center in the western United States by U.S. News & World Report, Ronald Reagan UCLA Medical Center is at the cutting edge of biomedical research, and our doctors and scientists are leaders in performing pioneering work across an astounding range of disciplines, from organ transplantation and cardiac surgery to neurosurgery and cancer treatment, and bringing the latest discoveries to virtually every field of medicine.
