Nemours Children's Health

Patient Access Supervisor-Primary Care, Kingswood

Nemours Children's Health  •  Wilmington, DE (Onsite)  •  3 hours ago
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Job Description

Position Summary

The Patient Access Supervisor will provide leadership and oversight of daily patient access operations for the new Kingswood Clinic, supporting both Primary Care and Specialty services. This role is responsible for ensuring efficient front-end operations, patient registration, scheduling workflows, staff support, and service excellence while promoting a positive patient and family experience. The supervisor will work collaboratively with clinical and operational leaders to support clinic readiness, ongoing growth, and operational success.

Essential Functions:

  • Supervise and support Patient Access staff across Primary Care and Specialty services.
  • Oversee patient registration, scheduling, check-in/check-out, insurance verification, and customer service processes.
  • Monitor staffing coverage and workflow efficiency to ensure operational needs are met.
  • Provide coaching, training, and performance management for Patient Access team members.
  • Identify opportunities for process improvement and implement best practices to optimize patient access and experience.
  • Partner with clinic leadership to support operational goals, patient throughput, and quality initiatives.
  • Ensure compliance with organizational policies, procedures, and regulatory requirements.
  • Assist with clinic opening activities, onboarding, and operational readiness planning for Kingswood.
  • Experience leading patient access, registration, scheduling, or ambulatory operations teams.
  • Strong communication, customer service, and problem-solving skills.
  • Knowledge of healthcare registration, insurance verification, and scheduling workflows.
  • Ability to manage multiple priorities in a fast-paced ambulatory environment.

Job Requirements:

Associate degree

3-5 years of job related experience required.

Nemours Children's Health is an internationally recognized pediatric health system serving more than 1.7 million patient encounters each year. We deliver care across six states through two freestanding children’s hospitals — Nemours Children's Hospital, Delaware and Nemours Children's Hospital, Florida — along with a network of more than 80 primary, urgent, and specialty care practices and more than 40 hospital partnerships.

Backed by the Nemours Foundation and Alfred I. duPont Trust, our $1.7B nonprofit system is dedicated to improving children's health through clinical care, research, education, advocacy, and prevention. Our Whole Child Health approach focuses equally on prevention and treatment, partnering with communities to help every child thrive.

Inclusion and belonging guide our strategy and growth. We are committed to culturally relevant care, reducing health disparities, and fostering an environment where every associate, patient, and family feels supported and valued.

Learn more at Nemours.org.

Nemours Children's Health

About Nemours Children's Health

Nemours Children's Health is committed to improving the health of children. As a non-profit children’s health organization, we consider the health of every child to be a sacred trust.

Through family-centered care in our children’s hospitals and clinics in Delaware, New Jersey, Pennsylvania and Florida, as well as world-changing research, education and advocacy, Nemours fulfills the promise of a healthier tomorrow for all children — even those who may never enter our doors.

Nemours began more than 80 years ago with the vision of Alfred I. duPont to improve the lives of children and to do whatever it takes to prevent and treat even the most disabling childhood conditions.

Today, through our children’s hospitals and health system, we directly care for 250,000 children annually in Delaware Valley and Florida, including families who travel from across the country and world to see our specialists — treating every child as we would our own.

We also reach beyond the walls of our hospitals and clinics to be a voice for children on a national and international level, and to lead the way in prevention, intervention, education, and research.

Nemours is growing to better serve the children and families in our care. We have 1.1 million square feet of space currently devoted to providing children’s healthcare or under construction, all designed with significant input and advice from our patients and families.

Industry
Healthcare & Social Services
Company Size
5,001-10,000 employees
Headquarters
Jacksonville, Florida
Year Founded
Unknown
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