Job Description

Employment Type:

Full time

Shift:

ESSENTIAL FUNCTIONS

Maintains and demonstrates knowledge to successfully supervise each functional area of the hospital including but not limited to all outpatient registration points, emergency room registration, admissions, bed assignment and financial counseling. Regularly monitors the patient tracking system, registration reports and financial clearance activities to ensure patients are registered within key performance standards Supervises colleagues to ensure excellent professional customer service is provided to patients, providers, coworkers, and the community. Monitor all financial clearance activity ensuring all accounts are verified at time of service and meet medical necessity requirements Monitor pricing estimates and provide staff education when needed. Ensures adequate controls are maintained over cash collections and that payments are properly handled in accordance with hospital policy. Efficiently coordinates investigation and appropriate resolution of problems from patient/family or staff complaints. Resolves patient questions regarding payment requirements/charges referred by the registrars. Ensures that monies collected time of service are accurately recorded and promptly forwarded to the Cashier’s Office Coordinates work schedules of staff, including leave time, to ensure adequate departmental coverage. Adjusts daily schedule as required to perform urgent assignments, peaks in workload that will maximize patient satisfaction and minimize delays. Gathers statistics, completes reports and performs other duties as scheduled or requested by Manager. Review and approve colleagues time sheets and time off requests Assist with orientation of new personnel. Ensures training of new colleagues is completed. Educate and communicate new policies and procedures to registrars and identifies on-going continuing education needs of colleagues Serves as a recognized liaison and resource to our clinical units, physicians, and their offices and fosters good interdepartmental relations. Supervises staff including coaching, motivating, training, interviewing, hiring, and taking corrective actions based on performance management principals. Is well versed in downtime and disaster policies and procedures and ensures colleagues are prepared in respective policies and procedures. Provides operational guidance and support to assigned team, disseminates policy/procedure updates, supports coverage of other departmental divisions as required. Serves as a technical advisor and resource to team and leadership. Other duties as assigned

QUALIFICATIONS

• High school diploma or GED.
• Minimum of three (3) years' experience in hospital Patient Access operations
• Minimum of three (3) years’ previous leadership experience required.
• Previous Patient Accounting experience and / or Patient Placement activities preferred
• National certification in HFMA CRCR and/or NAHAM CHAA required within one (1) year of hire.
• Knowledge of medical terminology, third party payers, business math, ICD and CPT coding.
• Excellent oral and written communication skills
• Knowledge of federal or state government agencies including but not limited to Medicare, Medicaid, VA or Charity Care programs, or patient management and healthcare accounts receivable within the healthcare revenue cycle.
• Demonstrated experience handling escalated issues, educating and mentoring team members and demonstrating subject matter expertise.
• Expert knowledge of registration and patient throughput.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.