Your job is more than a job
🌟 Lead the Team That Creates Exceptional First Impressions
Behind every great patient experience is a team that makes access to care seamless—and behind every great team is a strong leader.
As a Patient Access Supervisor, you'll lead a team responsible for patient registration, check-in, check-out, financial services, and front-end operations. You'll coach and develop your team, monitor department performance, solve challenges in real time, and help ensure every patient receives outstanding service from the moment they arrive.
If you're passionate about developing people, improving processes, and creating an environment where both patients and employees can succeed, we'd love to meet you.
💼 What You'll Do
Lead and support a team of Patient Access Representatives
Coach, mentor, and develop team members through ongoing feedback and training
Monitor patient flow and help create a smooth, efficient experience for patients and families
Oversee registration, check-in, check-out, and financial services operations
Manage key revenue cycle work queues and department performance metrics
Resolve escalated patient and account concerns with professionalism and compassion
Participate in hiring, scheduling, payroll, performance evaluations, and staff development
Conduct quality audits to ensure compliance and operational excellence
Partner with leadership to identify opportunities for continuous process improvement
⚡ What Makes You Great in This Role
You enjoy leading, coaching, and helping others grow
You thrive in a fast-paced environment where every day is different
You balance patient experience with operational excellence
You stay calm under pressure and make thoughtful decisions
You build positive relationships across departments and inspire teamwork
You're just as comfortable jumping in to help as you are leading from the front
🧠 What You Bring
Strong leadership and people development skills
Experience in Patient Access, registration, revenue cycle, or healthcare operations
Excellent customer service, communication, and conflict resolution skills
Strong organizational, analytical, and problem-solving abilities
Experience working with healthcare technology and Microsoft Office applications
Ability to prioritize multiple responsibilities while maintaining a positive attitude
📋 Minimum Requirement
High School Diploma or GED (or equivalent)
4+ years of customer service experience in healthcare, medical office, revenue cycle, banking, retail, hospitality, or a related field
At least 2 years of direct Patient Access experience
⭐ Preferred:
Associate's Degree or higher
5+ years of hospital or multi-specialty clinic experience
Epic experience
🎯 Why This Role Matters
Patient Access is where every healthcare journey begins. As a leader, you'll help build a team that delivers compassionate service, accurate registrations, efficient workflows, and an exceptional experience for every patient who walks through our doors.
Your leadership doesn't just improve operations—it helps create better experiences for patients, families, providers, and your team.
💙 Make a difference—by leading the people who help patients take the first step toward exceptional care.
WORK SHIFT:
Days (United States of America)
LCMC Health is a community.
Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little “come on in” attitude is the foundation of LCMC Health’s culture of everyday extraordinary
Your extras
You are welcome here.
LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.
The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.
Simple things make the difference.
1. To get started, take your time to fully and accurately complete the application for employment. Incomplete applications get bogged down and are often eliminated due to missing information.
2. To ensure quality care and service, we may use information on your application to verify your previous employment and background.
3. To keep our career applications up-to-date, applications are inactive after 6 months and, therefore, require a new application for employment to be completed.
4. To expedite the hiring process, proof of citizenship or immigration status will be required to verify your lawful right to work in the United States.
We believe a hospital should actually be hospitable.
We’re a New Orleans-based, non-profit health system on a mission: to provide the best possible care for every person and parish in Louisiana and beyond, and to put a little more heart and soul into healthcare along the way. And that means we do things a little differently around here.
Treating people like family is the LCMC Health way, and it always has been. Founded by Louisiana’s first freestanding children’s hospital, we’ve grown into a healthcare system that’s built to serve the unique needs of our communities and families across New Orleans, the Gulf Coast and beyond.
We believe in treating the whole patient, not just the condition. When you visit an LCMC Health facility, you will get the care that is best for you and your family because we believe that shared beliefs and positive outlooks are what drive our exceptional care.
We offer nine hospital locations: Children’s Hospital New Orleans, East Jefferson General Hospital, New Orleans East Hospital, Touro, University Medical Center New Orleans, West Jefferson Medical Center, Lakeview Hospital, and Lakeside Hospital. We also deliver world-class care close to home through a network of urgent care centers across the greater New Orleans area in addition to our physician practices. With over 2,200 board-certified physicians specializing in everything from head to toe, our community can count on us to provide the right care, right where they need it.
We’ve got a rich history, but our sights are set on what comes next. We’re committed to leading the way to a healthier future for the Gulf Coast. That’s why we partner with local universities to bring the latest in care to our patients, and to train the next generation of healthcare professionals that will make a difference right here in our communities.
