A Patient Access Supervisor is responsible for managing the patient access functions of a healthcare facility,
including patient registration, appointment scheduling, insurance verification, and patient information
management. This role requires strong organizational and leadership skills to oversee a team of patient access
representatives, communicate effectively with other healthcare professionals, and ensure high-quality patient
experiences.
Supervise and direct a team of patient access representatives, providing guidance and training to ensure efficient
and effective patient access operations.
Manage patient registration, appointment scheduling, insurance verification, eligibility, pre-authorization, and
out-of-pocket cost estimates functions.
Ensure compliance with healthcare regulations, insurance requirements, privacy standards, and facility policies.
Continuously evaluate and improve patient access processes, workflows, and technologies to enhance the patient
experience and optimize department performance.
Implement best practices, standards, and quality metrics to measure and monitor patient access performance,
productivity, accuracy, and timeliness.
Collaborate with other healthcare professionals, such as physicians, nurses, administrators, and finance staff, to
achieve organizational goals and optimize patient outcomes.
Develop and maintain positive relationships with patients, families, and caregivers by providing exceptional
customer service, empathetic communication, and personalized experiences.
Provide accurate and timely reports to management, stakeholders, and regulatory agencies regarding patient
access statistics, trends, and issues.
Completes charge reconciliation, late charge additions, and unfinalized review of billing.
Review denials that are specific to authorizations, eligibility, registration, needing more information, etc. that are
assigned by the Central Billing Office and Meditech.
Verify that all scheduled services have authorizations, as needed.
Establish point-of-service collection goals for the registration staff.
Resolve assigned tasks.
Resolved assigned account checks.
Assist hospital departments with removing and adding charges.
Work the return to client file as assigned by the Meduit for resolution.
Check and work mail.
Quality Assurance checks of consent forms, cards, and insurances are verified.Assist other departments as
needed with claim resolution.
Work the assigned PAD functions, as needed.
High School Diploma required.
Minimum of 3 years of experience in patient access or related field, with at least 1 year of supervisory or management experience.
Knowledge of healthcare regulations, insurance requirements, privacy standards, and facility policies.
Experience with electronic health record (EHR) systems, practice management software, and patient data management tools.
Excellent organizational, leadership, communication, problem-solving, and interpersonal skills.
Ability to work collaboratively with other healthcare professionals, patients, families, and caregivers.
Strong attention to detail, accuracy, and quality control
Chart review and good working clinical knowledge base with excellent communication skills necessary to interact with physicians
and medical staff.
General idea of governmental and private insurance guidelines
Appalachian Regional Healthcare (ARH), the Healthcare System of Appalachia, and ranked as one of the Top 10 Employers in Kentucky by Forbes Magazine, is a not-for-profit health system operating 13 hospitals in Barbourville, Hazard, Harlan, Hyden, Martin, McDowell, Middlesboro, Prestonsburg, South Williamson, West Liberty and Whitesburg in Kentucky; as well as Beckley and Hinton in West Virginia, as well as multi-specialty physician practices, home health agencies, home medical equipment stores and retail pharmacies. ARH employs more than 6,000 people with an annual payroll and benefits of $330 million generated into our local economies. ARH also has a network of more than 600 active and courtesy medical staff members. ARH is the largest provider of care and single largest employer in southeastern Kentucky and the third largest private employer in southern West Virginia, and is consistently recognized for its medical excellence.
