Patient Access Supervisor (Onsite – Nashville, TN)
Location:Ascension St. Thomas Midtown Hospital
Hours: Monday - Friday 11:30 am - 7pm
Company:R1 RCM
Lead the Front Door of Healthcare
At R1, we’re transforming patient experience and helping healthcare organizations operatemore efficiently through advanced technology, analytics, and automation.
As a Patient Access Supervisor, you’ll lead a high-impact team responsible for one of the most critical parts of the patient’s journey—registration and access. This is a key leadership role where you’ll influence operations, drive process improvements, and ensure an exceptional patient experience from the very first interaction.
What You’llDo
This role blends team leadership, operational oversight, and strategyto improve both patient experience and revenue cycle performance.
Leadership & Team Management
Lead and develop a team of:
Patient Access Supervisors
Administrative Coordinators
Patient Access Associates
Provide coaching, performance feedback, and development support
Foster a culture of accountability, service, and continuous improvement
Operations & Process Management
Oversee daily Patient Access operations across registration and admissions
Ensure efficient patient flow, accurate data collection, and proper bedutilization
Evaluate workflows and identifyopportunities to improve performance
Quality, Compliance & Accuracy
Ensure adherence to federal, state, and hospital regulations
Oversee billing audit processes and accuracy of patient data
Maintain compliance with organizational and regulatory standards
Strategy & Continuous Improvement
Partner with senior leadership and cross-functional teams
Drive process improvements across the health system
Implement best practices to enhance service quality and operational efficiency
Budget & Organizational Support
Manage and monitordepartmental budgets
Support HR-related activities including staffing and performance management
Represent Patient Access in leadership meetings and cross-functional initiatives
What You Bring
High School Diploma
Experience working with patients in a hospital or healthcare setting
Strong leadership skills with the ability to motivate and guide teams
Preferred
3+ years of leadership experiencein healthcare
Strong understanding of Patient Access / Revenue Cycle operations
Experience leading process improvement initiatives
Why This Role Stands Out
✅ Lead a multi-level teamwith real operational impact
✅ Be a key driver of both patient experience and financial performance
✅ Partner directly with hospital leadership and system-wide teams
✅ Join a company at the forefront of healthcare transformation
Why R1?
At R1, we combine the expertiseof a global workforce with advanced technology—including AI, analytics, and automation—to make healthcare work better for all.
You’llbe part of a team that values:
Innovation
Collaboration
Continuous improvement
Real impact on patients and health systems
For this US-based position, the base pay range is $46,738.00 - $66,107.05 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.This job is eligible to participate in our annual bonus plan at a target of 5.00%
The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.
Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.
R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.
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To learn more, visit: R1RCM.com
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R1 is the leader in healthcare revenue management, helping providers achieve new levels of performance through smart orchestration. A pioneer in the industry, R1 created the first Healthcare Revenue Operating System: a modular, intelligent platform that integrates automation, AI, and human expertise to strengthen the entire revenue cycle. With more than 20 years of experience, R1 partners with 1,000 providers, including 95 of the top 100 U.S. health systems, and handles over 270 million payer transactions annually. This scale provides unmatched operational insight to help healthcare organizations unlock greater long-term value. To learn more, visit: https://www.r1rcm.com.
