Job Description

Job Family

Patient Access General

Travel Required

Up to 10%

Clearance Required

None

What You Will Do

The Patient Access Supervisor leads staff and oversees daily operations within Patient Access Services. This role ensures compliance with organizational policies and applicable regulations while supporting a high-performing team.

Essential Functions and Responsibilities:

• Provide Supervisor cross-departmental support in ED, Mother Child Health, Same Day Surgery, Pre-Registration, Outpatient Registration (Main Admitting), PBX Communications.

• Leads meetings with client clinical and or administrative leadership.

• Assist client’s effort of neutralizing multi-million dollar impact by Minimizing Do Not Bill days . Accelerate claim adjudication by addressing Claim Edit and DNB Work queues trends Denials management and mitigation plans.

• Analyze opportunity for improvement patterns and trends, categorize root-causes per technology, workflow and or isolated vs. systemic causes.

• Partner with leadership on establishing Quality Assurance measures that address and minimize the impact of trended opportunities rooted in workflow.

• Escalate to client’s IT leadership opportunities categorized and rooted in technology.

• Leads effort to assure quality in registration, admissions, insurance verification and PBX Communication operations which include but are not limited to:

• Client Software application - TempTrak monitoring of temperature, pressure, and humidity across hospital equipment and environments, ensuring regulatory compliance and maintaining accurate records. Monitoring of software applications and tools which identify fire locations within the client’s facility. Adherence to client’s crisis and emergency management plan activation requirements associated with PBX.

• Lead productivity, quality, and service standard audits.

• Generate reports and or Electronic Health Record Dashboards which demonstrate performance metrics.

• Partner with Manager, Director, VP, Chief Executive and partner-level personnel in the management of workflow design, development, orientation and implementation.

• Ensure staff adherence to standardized operating procedures.

• Address patient escalations real-time and or engage upper management when appropriate.

• Provide front-line operational support when coverage gaps are present and or during patient high census.

• Analyze daily operations and patient census across the various services lines and develop process improvement measures to address operational opportunities.

• Hold staff accountable to State and Federal meal and rest break requirements.

• Lead hospital emergency and crisis response and mitigation plans.

• Ensure staff conduct aligns with GH Code of Conduct expectations and exemplifies behaviors of excellence that facilitate a positive work environment.

• Adhere to and ensure staff adherence to both GH and client learning and development assignments and initiatives.

• Lead meetings with client/hospital clinical leadership and or client administrative leadership.

• Successfully engage client leadership overseeing decentralize patient intake departments on implementing industry Patient Access best practice standards.

• Supports senior leadership functions if and when the senior leadership is unavailable.

• Apply knowledge of Microsoft Word, Excel and or Power Point to present data and or construct summary of audit, root-cause and or investigative findings.

• Lead customer service excellence and service recovery initiatives

• Effectively apply knowledge of medical terminology and revenue cycle terminology.

• Offer flexibility to support operational needs, including occasional coverage for areas that run 24/7.

• Lead planning and implementation of client software application activations (e.g. implementing an EHR or payment processing system).

• Performs all other duties as assigned.

What You Will Need

• Requires a University Degree and minimum 5 years of prior relevant experience in Healthcare; (Relevant experience may be substituted for formal education or advanced degree).

What Would Be Nice To Have

• Knowledge of Accounting software; Project Management software; Spreadsheet software and Word Processing software.

• Knowledge of medical terminology

• Requires robust knowledge of policies and procedures within own job area.

• HFMA, Patient Access/Revenue Cycle

#LI-DNI

The annual salary range for this position is $65,000.00-$108,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Position may be eligible for a discretionary variable incentive bonus

• Parental Leave

• 401(k) Retirement Plan

• Basic Life & Supplemental Life

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

• Short-Term & Long-Term Disability

• Tuition Reimbursement, Personal Development & Learning Opportunities

• Skills Development & Certifications

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Emergency Back-Up Childcare Program

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.