Reports To: Revenue Cycle Director
FLSA Classification: Full Time , Exempt $26.00 $33.57
Essential Functions:
Oversee end-to-end registration workflows, including pre-registration data collection, onsite, and post-registration processes. Collaborate with Revenue Cycle Director on system-level decisions and major workflow changes.
- Manages daily operational priorities, staffing schedules, and real-time issue mitigation.
- Recruit, train, schedule, supervise, and provide performance feedback and coaching.
- Maintain registration accuracy through monitoring, workflow audits, and staff coaching.
- Serves as a knowledge expert and escalation point for staff questions and concerns. Be the primary contact for complex patient issues and escalate high, risk financial/quality issues to the Revenue Cycle Director and/or Quality Director for joint resolution.
- Trains new staff and assists with ongoing training for existing staff responsible for registration
- Ensures registration competencies are maintained for training purposes
- Acts as primary Financial Counselor, assisting patients as needed, to qualify for the hospital’s in-house financial assistance program, Medicaid, or Hospital Discounted Care.
- Knowledgeable in federal and state regulations that directly relate to hospital admissions, collections, and surprise billing.
- Ensures patient’s questions are properly handled and/or routed to the appropriate employee.
- Acts as a liaison between the patient, PFS Department, and other departments to ensure patient issues are resolved satisfactorily and timely.
- Escalates account issues to Revenue Cycle Director.
- Will be cross trained in various registration functions in order to understand the complete revenue cycle process.
- Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.
- Makes suggestions and helps with continuous quality improvement in all department processes.
- Serves as a system administrator and super user for current EHRs, clearinghouses, and other portals used that align with registration workflows.
- Maintains up-to-date guidelines to ensure responsibilities of the essential job functions are adequately outlined for training purposes. Manuals are to be easily identified and readily available.
- Ensure operational alignment with the Revenue Cycle Director, maintaining transparent communication on performance, staffing needs, and workflow requirements.
- Assist with registration for hospital, emergency room, family practice, and orthopedic departments; pre-authorization for imaging; and, account review with patients.
- Other duties as assigned.
Education and Experience
- High School Diploma or equivalent - Revenue Cycle Courses as identified.
- Minimum of 3 years’ experience in patient services require
Pioneers' history began in 1947 when Freeman Fairfield, a previous resident of this community, approached the County Commissioners about establishing a hospital. Over the next several years, Mr. Fairfield worked with the Commissioners and a group of local citizens to build a hospital for the Meeker community. Opening its doors in 1950, Pioneers began offering acute health care and surgical services to the community, licensed through the State of Colorado Department of Health and Human Services. We are Medicare and Medicaid-certified, accept private insurance, and, of course, self-pay. Financial arrangements may be set up through the Business Office.
In 1964, the Walbridge Memorial Convalescent Wing opened its doors for long-term care, made possible through the generosity of the wills of Carl and Adelaide Walbridge. Attached to the north side of the hospital, the Wing, with its 33 beds, brings skilled and intermediate nursing to residents who are unable to care for themselves. Through the Wing's rehabilitation services, exercise, and activity groups, each resident's care is individualized to meet his or her physical, emotional, nutritional, and spiritual needs. The Wing is licensed by the State of Colorado Department of Health and Human Services, and accepts Medicare, Medicaid, and private-pay residents.
First-line health care services are delivered through Meeker Family Health Center. The MFHC originated in 1990 as a rural health clinic, and its physicians, nurse practitioners, and staff continue to strive to meet our community's and visitors' healthcare needs.
