Job Description

Top Healthcare Provider Network

The 61st Street Service Corporation, provides administrative and clinical support staff for ColumbiaDoctors This position will support ColumbiaDoctors, one of the largest multi-specialty practices in the Northeast. ColumbiaDoctors’ practices comprise an experienced group of more than 2,800 physicians, surgeons, dentists, and nurses, offering more than 240 specialties and subspecialties.

Opportunity to grow as part of the Call Center Career Ladder!

The Patient Access Specialist I provides support to the Columbia West Campus sphere that is part of a system wide access center managing large volumes of inquiries and requests from patients and customers for access/assistance in scheduling diagnostic services, physician referral/appointments, and general information on ColumbiaDoctors. The Patient Access Specialist I is a key role in our patient experience ecosystem and serves at the heart of the contact center acting as the front door to patient care.

Job Responsibilities:

• Greets patients and answers telephone calls.
• Schedules appointment requests. Indicates special needs (e.g. special accommodation, interpreter, etc.)
• Communicates insurance participation, financial responsibility, and time of service policy to patient population.
• Obtain patients’ insurance and demographic information and ensure all obtained information is registered in EPIC.
• Performs real-time insurance verification and interprets responses.
• Collects pre-registration information to address outstanding Epic work queue accounts.
• Performs outbound calls to perform Epic referral scheduling.
• Contribute to the team by providing support and back-up coverage as needed and directed by Supervisor and/or Manager.
• General faxing, filing, and mail sorting.
• Performs other related duties as assigned.

Job Qualifications:

• High School Diploma or the equivalent required.
• Minimum of 2 years of relevant experience including proficiency in medical terminology.
• Bachelor’s Degree or college-level coursework is preferred.
• Prior high volume customer service experience in a call center environment is preferred.
• Bilingual (English/Spanish) a plus.

Hourly Rate Ranges: $23.82 - $30.02

Note: Our salary offers will fall within these ranges based on a variety of factors, including but not limited to experience, skill set, training and education.

61st Street Service Corporation

At 61st Street Service Corporation we are committed to providing our client with excellent customer service while maintaining a productive environment for all employees. The Service Corporation offers a competitive comprehensive Benefit package to eligible employees; including Healthcare and various other benefits including Paid Time off to promote a healthy lifestyle.

We are an equal employment opportunity employer and we adhere to all requirements of all applicable federal, state, and local civil rights laws.