Job Description

At Nemours Children’s Health, every visit begins with a moment of trust. As a Patient Access Specialist I, you are often one of the first people families meet when they arrive for care. Your calm presence, attention to detail, and commitment to excellent service help create a smoother, more reassuring experience for children and their families.

We are seeking full-time and part-time Patient Access Specialists to join our teams in Lake Mary and Orlando, Florida. If you enjoy helping people, staying organized in a fast-paced environment, and playing an important role behind the scenes of pediatric care, this may be the opportunity for you.

Why Nemours?

Nemours Children’s Hospital is part of an integrated pediatric health system dedicated to going well beyond medicine. Our 130-bed pediatric hospital in Central Florida includes a 24-hour Emergency Department designed just for kids, along with outpatient clinics offering specialty care across the region. Here, families are at the center of every decision, and our teams work together to deliver compassionate, innovative care close to home.

What You’ll Do

• Welcome patients and families with professionalism, kindness, and respect.
• Complete registration functions accurately and efficiently for each encounter.
• Verify and update demographics, insurance information, primary care provider or referral physician details, and pharmacy of preference when required.
• Review insurance benefits, determine patient financial responsibility, and create good faith estimates when applicable.
• Explain essential and legal forms clearly and collect patient responsibility or outstanding balances at the time of service.
• Ensure financial assessments, eligibility, and benefits information are accurate and complete.
• Properly identify patients and secure required forms in alignment with regulatory and Nemours Children’s Health policies.
• Support bedside admissions using workstation-on-wheels technology or downtime processes when needed.
• Clear assigned Workqueues and help resolve patient accounts according to departmental standards.
• Partner closely with clinical, ancillary, and patient access teams to keep communication clear, respectful, and timely.

What Makes You a Great Fit

• You lead with empathy and understand that families may be arriving during stressful or emotional moments.
• You are detail-oriented and take pride in getting information right the first time.
• You communicate clearly and professionally with patients, families, and team members.
• You can balance accuracy, service, and speed in a busy healthcare setting.
• You understand the importance of confidentiality and can use discretion when discussing patient information.
• You are flexible, dependable, and willing to cross-cover registration functions when department needs change.

Requirements

• High school diploma required.
• Healthcare experience and customer service experience preferred.
• Medical office or call center experience preferred.
• Ability to travel to other locations as required.
• Schedule flexibility required, including weekends, nights, and holiday rotation as assigned.
• Cross-training with the Emergency Room is required.

What We Offer

• Competitive base compensation in the top quartile of the market
• Annual incentive compensation that values clinical activity, academic accomplishments and quality improvement
• Comprehensive benefits: health, life, dental, vision
• 403B with employer match.
• Licensure, CME and dues allowance
• Not-for-profit status; eligibility for Public Service Loan Forgiveness
• For those living and working in Florida, enjoy the benefit of no state income tax. Those based in Delaware benefit from the state's moderate tax structure.

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