Job Description

Who we are:

Peterson Health is an independent, not-for-profit healthcare organization located in Kerrville, Texas, in the heart of the Texas Hill Country. Recognized as one of the nation's Top 20 Rural and Community Hospitals and the only Texas hospital to earn this distinction, Peterson is also Magnet® designated for nursing excellence and has been named one of Modern Healthcare's Best Places to Work in Healthcare for six consecutive years. Together, these achievements reflect our commitment to exceptional, compassionate, patient-centered care and a culture where team members thrive.

Shift Information:

This position is full time working Mon-Fri 7am-4pm

What we offer:

Health Insurance

401(k)

Dental Insurance

Vision Insurance

Paid time off

Tuition Reimbursement | HPSA Designated

Employee Education Scholarships

Employee Referral Program

Merit Increases

Free access to a beautiful onsite fitness facility

In the Patient Access Department, we are committed to ongoing education and professional development; we offer a 4 tier career ladder for continued career advancement. Patient Access is proud to receive a patient satisfaction score of 96% for customer service and overall satisfaction in the registration process.

What you will do:

The Patient Access Specialist Level I is primarily responsible for completing an efficient and organized registration, admission and insurance verification of all inpatients and outpatients. Determines patient financial responsibility, makes appropriate financial arrangements with patients per hospital policy. Ability to work in a fast-paces professional environment. Excellent customer service skills are crucial in this role, as the Patient Access Specialist must ensure that accurate information is collected, that they are always sensitive to the confidentiality of this information, and that patients are aware of their rights as determined by HIPAA regulations and hospital policy.

Preferred Education:

High school diploma or equivalent

Required Skills:

Computer keyboarding, medical terminology

Preferred Skills:

Meditech, Microsoft Office

Required Experience:

At least 6 months of previous customer service experience

Preferred Experience:

At least 6 months of previous customer service experience in an office/medical office environment