Full-Time | Multiple Shifts Available:

About the Role

We are seeking a dedicated
Patient Access Specialist
to support patient medication access operations in a
fast-paced, high-impact
healthcare environment. This role is essential to ensuring accurate patient account setup, timely case processing, and exceptional service to internal teams and external partners. You will collaborate closely with medical billing teams and customer support units to help patients receive the care and prescriptions they need.

What You’ll Do

• 
  Perform accurate and timely
  data entry
  to create and update patient accounts and service cases.

• 
  Assist customers and internal support teams with
  overflow inquiries
  and issue resolution.

• 
  Review and update patient information based on documentation from medical billers.

• 
  Maintain a high level of accuracy and organization when entering sensitive data.

• 
  Navigate multiple web-based systems, CRMs, and internal software tools simultaneously.

• 
  Deliver professional, empathetic communication in high-volume and time-sensitive scenarios.

• 
  Follow established workflows while remaining flexible to business needs and coaching.
  If You Are…

We want to meet you.

Requirements

What You Bring

• • 
    Strong and accurate data entry skills
    with attention to detail.

  • 
    Previous experience in
    Specialty Pharmacy
    ,
    Healthcare Services
    , or
    Customer Service
    preferred.

  • 
    Comfortable working in
    high-pressure
    , high-volume environments requiring quick decision-making.

  • 
    Professional computer proficiency
    including Microsoft Office, email platforms, CRMs, and web-based tools.

  • 
    Ability to
    multi-task efficiently
    and manage time in a fast-paced setting.

  • 
    A
    dependable work ethic
    , positive attitude, and willingness to learn.

  • 
    Ability to
    accept and implement coaching
    to continuously improve.

  • 
    Experience working with databases or case management systems (e.g.,
    Salesforce CRM
    ) is a plus.

  • 
    Understanding of challenges associated with patients' medical conditions is helpful.

Benefits

Why Choose Us

• 
  Meaningful Impact

  
  Join a team dedicated to improving patient access to critical medications. Your contribution directly supports patients navigating complex healthcare and treatment needs.

  
  Career Growth & Advancement

  
  We believe in
  promoting from within
  . Our
  Advance Gold
  development program provides structured support to help you build new skills and grow into long-term career paths.

  
  Technology-Driven Innovation

  
  We blend
  human expertise
  with
  innovative technology
  , including custom software and data analytics, to streamline medication management and enhance patient outcomes.

  
  Award-Winning Workplace

  
  We are proud to be recognized as a
  Best Place to Work
  for two consecutive years, thanks to our culture of collaboration, respect, and continuous improvement.

  
  Flexible Work Options

  
  After
  120 days
  of meeting performance and attendance expectations, eligible employees may transition into a
  hybrid work-from-home schedule
  .

  
  Comprehensive Benefits
  (Post-Permanent Conversion)

  • 
    Competitive compensation structure

  • 
    401(k) with company match
    (immediate vesting)

  • 
    Medical, dental, and vision insurance

  • 
    Life and short-term disability insurance

  • 
    Additional training & internal growth pathways