Patient Access Specialist 3 - Behavioral Health Operations - (260003VS)
Under general supervision of the Patient Access Manager or Supervisor and in accordance with established policies, procedures and professional guidelines, gathers and records all necessary information in the process of financially clearing a hospital procedure, service or stay. Demonstrates expertise with all proficiencies of a PAS 2. Responsible for performing job duties in accordance with mission, vision and values of Tampa General Hospital.Essential Functions Responsible for verifying demographic, confidential clinical and financial information necessary to accurately and efficiently execute insurance verifications, notifications, authorizations, pre-certifications, et al, to support claim processing and reimbursement for scheduled and unscheduled hospital services. Responsible for calculating, communicating and collecting all patient financial responsibilities based on the patient’s health plan(s) prior to the scheduled date of service. Works directly with nurses, medical staff, ancillary departments, insurance carriers, care management/utilization, HIM, scheduling and other external professionals to assist patients with obtaining health care and financial services. Recognizes and adheres to all CMS, JCAHO, and HIPAA requirements when validating the hospital account. Refer potential Medicaid or County patients to FAS for Medicaid application and approval; monitor all in-house accounts for possible financial issues. Provides clinic office visit self-pay pricing to unfunded patients.
EducationHigh School Diploma or GEDWork ExperienceTwo (2) years of experience in Patient Access as a PAS 2 or equivalent with scheduling and/or registration and/or insurance verification in a healthcare setting. An equivalent combination of education and years of experience may be considered.Technical Knowledge, Skills, and Abilities Proficient with word processing, databases, spreadsheets and EMR platforms and applications. Knowledge of CMS, TJC, AHCA regulations as pertaining to hospital registration, UB billing compliance. Knowledge of Medicaid, Medicare, Commercial Insurance, Healthcare Marketplace Insurance and Hillsborough County Health Care Program (HCHCP). Knowledge of commercial, federal, state and third-party payors. Exceptional time management and organization skills.Ability to handle difficult and stressful situations with professional composure. Ability to provide excellent customer service.Ability to analyze, organize and prioritize work while meeting multiple deadlines. Ability to identify and/or calculate patient responsibility (copays, deductible, out-of-pocket maximums, coinsurance).
: Tampa
TGH Main Campus
1 Tampa General Circle
Tampa 33601
Eligible for Remote Work: Hybrid Remote
: Patient Financial Services
: Florida Health Sciences Center Tampa General Hospital
: Full-time
Scheduled Days: Monday, Tuesday, Wednesday, Thursday, Friday
: Day Job
: Hybrid Remote
Shift Hours: 0800-1700
: 37,252.80
: Sep 28, 2026, 1:02:35 PM
Tampa General is a private not-for-profit hospital and one of the most comprehensive medical facilities in West Central Florida serving a dozen counties with a population in excess of 4 million. As one of the largest hospitals in Florida, Tampa General is licensed for 982 beds, and with over 15,000 team members, is one of the region’s largest employers.
Consistently recognized for world-class care, Tampa General Hospital is ranked as the #1 hospital in Tampa Bay by U.S. News & World Report for 2024-25 and is nationally ranked as among the top 50 hospitals in the nation in eight specialties. Additionally, Tampa General was ranked as “high performing,” or among the top 10% of hospitals in the nation, in five more specialties along with 12 procedures and conditions.
TGH partners with the USF Health Morsani College of Medicine to pioneer breakthrough treatments, conduct game-changing clinical research and train the next generation of health care professionals. TGH is the region's only academic health system, having been affiliated with the USF Health Morsani College of Medicine since the school was created in the early 1970s.
TGH is the area’s only Level I trauma center and one of two ABA-verified Adult & Pediatric burn centers in Florida. With five medical helicopters, we are able to transport critically injured or ill patients from 23 surrounding counties to receive the advanced care they need. The hospital is home to the leading organ transplant center in the country, having performed more than 14,000 adult solid organ transplants, including the state’s first successful heart transplant in 1985. Tampa General Hospital is committed to serving all residents of West Central Florida. We provide comprehensive health services, ranging from wellness and primary care to the most complex specialty care and post-acute services.
