Work Location: Los Angeles, CA, USA
Onsite or Remote
Fully On-Site
Work Schedule
Fridays from 7:00 AM to 7:30 PM, Saturdays and Sundays from 8:30 AM to 9:00 PM, and every Monday from 7:00 AM to 11:00 AM
Posted Date
05/13/2026
Salary Range $31.51 - 62.64 Hourly
Employment Type
2 - Staff: Career
Duration
Indefinite
Job #
30420
Admissions and Registration
Lead daily patient access operations that support accurate registration, efficient patient flow, and a positive patient experience. As the Patient Access Services Supervisor, you will oversee admitting, registration, insurance verification, authorizations, financial counseling, and account resolution activities across inpatient, outpatient, and emergency settings. This role supervises staff performance, supports compliance with regulatory and departmental standards, and partners with clinical and operational teams to resolve access issues and improve workflows.
In this role, you will:
• Supervise daily patient access functions across inpatient, outpatient, and emergency settings, ensuring accurate registration, insurance verification, authorizations, financial counseling, and required documentation.
• Assign and monitor staff schedules to maintain coverage across registration points, including Admissions, the Emergency Department, and specialty areas.
• Coach staff on admissions workflows, point-of-service collections, bed reservations, consent forms, Medicare notices, Patient Rights, Advance Directives, and financial screening processes.
• Monitor staff productivity, quality, registration accuracy, and service standards through direct observation, real-time coaching, and performance feedback.
• Support point-of-service collection goals by tracking potential versus actual collections and implementing strategies to improve performance.
• Work patient and account work queues, assign follow-up items, and ensure timely resolution of registration errors, incomplete documentation, and account issues.
• Participate in revenue cycle denial reviews, identify root causes, and implement workflow improvements to reduce preventable denials.
• Manage staffing, payroll, non-productive time, supplies, equipment, and operational readiness to support daily department needs.
• Lead staff development, new hire orientation, competency training, performance evaluations, corrective actions, and team communication.
• Collaborate with clinical teams, physician offices, referring facilities, Patient Business Services, Managed Care, IT, Medical Records, and other partners to resolve patient access barriers and improve operations.
Salary Range:
$31.51 to $62.64 hourly
Required
• Bachelor’s degree in a related field and/or equivalent experience or training.
• 3 or more years of experience in patient access, registration, or healthcare operations.
• Solid and effective ability to read, write, and speak English.
• Demonstrated supervisory skills in daily operations, staff performance, scheduling, coaching, and staff development.
• Solid knowledge of admissions, registration, insurance verification, financial counseling, payer requirements, third-party billing practices, and medical terminology.
• Working knowledge of Medicare, Medi-Cal, commercial insurance guidelines, regulatory requirements, departmental policies, safety standards, and labor agreements.
• Proficiency with electronic health records and registration systems.
• Strong communication skills with the ability to work effectively with patients, staff, leadership, and multidisciplinary teams.
• Ability to analyze workflows, resolve operational issues, manage resources, prioritize competing demands, and exercise sound judgment under pressure.
As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer.
Current/former UC employees are subject to a personnel file review.
For more than half a century, UCLA Health has provided the best in healthcare and the latest in medical technology to the people of Los Angeles and throughout the world.
Comprised of Ronald Reagan UCLA Medical Center, UCLA Medical Center Santa Monica, Resnick Neuropsychiatric Hospital at UCLA, UCLA Mattel Children's Hospital, UCLA West Valley Medical Center and the UCLA Medical Group with its wide-reaching system of primary-care and specialty-care offices throughout the region, UCLA Health is among the most comprehensive and advanced healthcare systems in the world.
Our physicians are world leaders in the diagnosis and treatment of complex illnesses, and our hospitals are among the best in the country. Consistently ranked one of the top ten hospitals in the nation and the best medical center in the western United States by U.S. News & World Report, Ronald Reagan UCLA Medical Center is at the cutting edge of biomedical research, and our doctors and scientists are leaders in performing pioneering work across an astounding range of disciplines, from organ transplantation and cardiac surgery to neurosurgery and cancer treatment, and bringing the latest discoveries to virtually every field of medicine.
