Nashville General Hospital

Patient Access Service Rep

Nashville General Hospital  •  $33k - $50k/yr  •  Nashville, TN (Onsite)  •  2 hours ago
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Job Description

Nashville General Hospital is hiring for a Patient Service Representative for Patient Access Services as a full-time job in Nashville, Tennessee.
The Patient Service Representative is the first line of quality service to our patients and our guests. This position serves as the ambassador of service, setting the standard. This position greets customers and subsequently provides the highest level of customer service possible. Performs timely and accurate registrations, scheduling, complete benefit verification, patient education (regarding benefits), scanning, faxing, and appropriate authorizations, and referrals for services.
Patient Service Representative Roles & Responsibilities:
  • Perform patient registration, scheduling, insurance verification, and authorization processing
  • Schedule surgeries, procedures, pre-admission testing, and follow-up appointments
  • Provide excellent customer service to patients, providers, and visitors
  • Coordinate communication between patients, physicians, payors, and hospital departments
  • Maintain accurate records through data entry, scanning, and documentation
  • Support referrals and ensure compliance with hospital policies and confidentiality standards
Required Skills & Qualifications:
  • Minimum of 2 yrs. work experience working in a patient access fast-paced healthcare environment.
  • Insurance Verification Experience
  • Healthcare Scheduling Experience
  • Medical Terminology Highly Preferred
  • Bilingual English/Spanish Highly Encouraged to Apply
  • Experience working with managed care health plans
  • Excellent patient registration skills
  • Excellent customer service and telephone etiquette required
  • Solid knowledge of medical terminology
  • Proficient computer skills; internet, typing, data entry
  • High School Diploma (Equivalent) or Higher
About Nashville General Hospital
Nashville General Hospital (NGH) is Nashville’s original community- based hospital. Joint Commission accredited, NGH readily accommodates a wide range of needs from emergency services and acute care to ancillary and ambulatory services. NGH continues to maintain its strong commitment to the healthcare needs of Nashville and Davidson County underserved, while also providing care to all segments of the community.
Our benefits include:
  • Benefits begin on the first day of the month after one full calendar month of employment
  • Programs to reduce share of deductible and total out-of-pocket expenses
  • Metro Health Incentive Program - Access to high quality healthcare without incurring out-of-pocket expenses (see NGH providers without co-pays)
  • Short and Long-Term Disability - up to 60% of eligible weekly pay
  • Life Insurance - Metro provides you with basic life and AD&D coverage equal to $50,000 ($32,500 if you are age 65 or older), at no cost to you.
  • Retirement Plan - eligible up to IRS max limits and includes company contribution
  • Shift and Weekend Differential Pay Offered on Nights and Weekends
  • Tuition Reimbursement for employee and dependents
  • 12 paid holidays - any holiday worked is another holiday banked
  • Flexible Spending Accounts
  • Onsite Gym
  • Free Parking for all employees
Join our team at Nashville General Hospital. Apply today!
 
Nashville General Hospital

About Nashville General Hospital

For more than a century, Nashville General Hospital has been serving the community as a steadfast beacon of care and compassion — making outstanding, comprehensive health care accessible to all. Here, all are welcomed, and all are treated equally. We serve as a lifeline for the health needs of our Nashville community. Your well being is our primary concern — and our experienced and skilled professionals are here to nurture both health and hope.

Every day, we earn the trust of our neighbors through our integrity, accountability, and accessibility. And we look forward to another hundred years of providing the care and respect our patients and their families deserve.

Our Mission

To improve the health and wellness of our Nashville community by providing equitable access to comprehensive, coordinated, patient-centered care. We also work to support tomorrow’s caregivers, and translate science into clinical practice.

Industry
Healthcare & Social Services
Company Size
501-1,000 employees
Headquarters
Nashville, TN
Year Founded
1890
Website
nashvillegeneral.org
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