Job Description

Status Hours:

40 hours-week

8:30a-5p

This position will be responsible for scheduling patient procedures and for the accurate collection and input of patient demographic information, insurance information, and creation of a pre-registered accounts for scheduled outpatient Radiology procedures. Performs all assigned duties with emphasis on patient safety and satisfaction, accuracy, confidentiality and professionalism.

Essential Job Duties:

• Schedules patient procedures and pre-registers the account following the Schegistration procedure.
• Verifies patient insurance and demographic information while pre-registering over the phone. Makes changes and notifies providers’ offices as applicable.
• Calls patients before scheduled exam to remind patient of appointment time and other applicable information related to the upcoming appointment.
• For CT scheduling, checks to ensure CT labs are available for CT tech to review prior to the scheduled exam date.
• Ensures that all scheduled patients have an order for the scheduled procedure.
• Answers patients’ general questions regarding procedures, including preparation for various exams.
• Assists front office staff in retrieving images for physician offices, clinics, and other Cary Medical Center departments and patients.
• Answers calls promptly and cordially, including taking messages, retrieving messages and forwarding phone calls appropriately and promptly.
• For Mammography appointments, checks dates on patient exams and ensures that last mammography exams are available for upcoming appointment.
• Assists Health Information Management with patient CD images as appropriate.
• May need to assist with directing patient changing and patient chaperoning.
• Collaborates with the Patient Access Manager and Radiology Department Manager on scheduling functions.
• Resolves registration and claim edits and completes registration reports to accommodate processing of charge entry and claim submissions.
• Provides clerical duties such as typing, photocopying, and faxing.
• Complies with local, state and federal laws and regulations.
• Other duties as assigned.

Requirements

Education or License:

• High School Diploma or G.E.D. preferred
• Previous Medical Office experience, preferred
• Knowledge and skill in Microsoft Office documents (Word, Excel Spreadsheets, PowerPoint)
• Ability to answer phones and converse courteously and in a professional manner
• Interpersonal and customer service skills
• Maintains a high standard of responsibility, accountability and flexibility

Availability:

• Must be available to work days, nights, holidays and weekends depending on department staffing needs.

Contact:

• To see the full job description or to get further information, call Kelly at 207-498-1311 or email at klandeen@carymed.org
• Cary Medical Center offers competitive benefits packages. To view the full package and other exciting opportunities, click Cary Medical Center Benefit Information

Cary Medical Center is an Equal Opportunity Employer & Provider