Urology of Indiana is the oldest continuously operating urology practice in the country and has roots dating back to 1887. We see patients in multiple office locations throughout Indianapolis and Central Indiana. Our dedicated staff is committed to making each visit and subsequent care a comfortable and satisfying experience for patients. We consider our employees to be very valuable resources and are committed to providing recognition and the necessary training, along with appropriate compensation and benefits, to help our staff members reach their individual career goals and objectives. We offer challenging and fulfilling jobs in a variety of roles. Urology of Indiana is a dynamic, exciting place to work.
About the Role
The Patient Access Representative will be responsible for checking patients in and out and providing exemplary customer service. The position will support U.S Urology Partners by providing clerical support to all areas of the office.
What You’ll Be Doing
Exceed daily expectations and goals, with minimal error, while maintaining contact with the manager regarding the status of assignments and deadlines.
Display leadership initiative by offering to help others or asking to take on additional responsibilities when able
Responsible for check-in/check out
Travel to satellite locations as needed
Verify insurance for upcoming procedures
Processes and maintains third-party referral information and coordinates referral procedures with clinical units and billing
What We Expect from You
High School Diploma
Interact professionally and positively with all patients, colleagues, managers, and the executive team
Exhibit a high degree of maturity, integrity, loyalty, creativity, and strict confidentiality with HIPPA compliance in all daily tasks.
One year of experience working in a medical practice or in a health insurance organization
Excellent verbal and written communication skills
Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills
To perform this job successfully, an individual should have a thorough knowledge of computer information systems.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Travel
Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.
What We are Offer You
At U.S. Urology Partners, we are guided by four core values. Every associate living the core values makes our company an amazing place to work. Here “Every Family Matters”
Make Someone’s Day
Achieve Possibilities Together
Treat people with dignity
Do the right thing
Beyond competitive compensation, our well-rounded benefits package includes a range of comprehensive medical, dental and vision plans, HSA / FSA, 401(k) matching, an Employee Assistance Program (EAP) and more.
About US Urology Partners
U.S. Urology Partners is one of the nation’s largest independent providers of urology and related specialty services, including general urology, surgical procedures, advanced cancer treatment, and other ancillary services. Through Central Ohio Urology Group, Associated Medical Professionals of NY, Urology of Indiana, and Florida Urology Center, the U.S. Urology Partners clinical network now consists of more than 50 offices throughout the East Coast and Midwest, including a state-of-the-art, urology-specific ambulatory surgery center that is one of the first in the country to offer robotic surgery. U.S. Urology Partners was formed to support urology practices through an experienced team of healthcare executives and resources, while serving as a platform upon which NMS Capital is building a leading provider of urological services through an acquisition strategy.
U.S. Urology Partners is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.
Urology of Indiana LLC traces its history to 1887. Comprised of 35 urologists, four urogynecologists and 19 advanced practice providers who see patients in multiple clinical office locations throughout central Indiana. Our Centers of Excellence, including the Centers for Prostate Cancer, UroPoint Bladder Control Centers and UroPoint Centers for Male Fertility, as well as our clinical laboratory and research divisions, enhance and expand our ability to meet the needs of patients suffering from specific diseases and conditions, many of which impact quality of life.
We provide complete diagnosis and treatment of all disorders and diseases of the genitourinary system in men, women and children. Our medical staff is second-to-none and are committed to making each patient visit a comfortable and satisfying experience. They are always available to answer questions and lend support. Our patients and referring physicians turn to us to provide the very latest in compassionate, comprehensive urologic care.
We see patients by appointment and on an urgent or emergency basis. Many procedures can be performed in our offices. More complex procedures are performed at hospitals and surgery centers throughout Indianapolis and central Indiana.
For more information visit www.urologyin.com or call us toll free at 877-362-2778.
