FlexStaff is seeking a temp to perm Patient Access Representative for our client, a medical practice in Port Jefferson.
There are 2 openings: Full-Time: Monday-Fri and Part-Time: Monday, Tuesday, Friday
Pay Rate: $22/hr
This person is the first point of contact for patients, delivering outstanding service and support. Primary responsibilities include handling inbound and outbound calls, resolving patient inquiries, and ensuring a positive patient experience, while working closely with the team to meet performance goals and contribute to the overall success of the Patient Access Department.
Key Responsibilities:
•Patient Interaction: Manage high volume of inbound and outbound calls with professionalism and empathy. Address patient inquiries and resolve issues efficiently.
•Issue Resolution: Troubleshoot and resolve patient concerns, including billing issues, medical inquiries, and technical support. Escalate complex issues to the appropriate department as needed.
•Data Entry: Accurately enter patient information and interaction details into the company EMR. Maintain confidentiality and handle sensitive information with care.
•Quality Assurance: Adhere to company policies and procedures, including quality standards and call handling guidelines. Participate in training and development programs to stay updated on office and department policies, services, and best practices.
•Team Collaboration: Work collaboratively with team members and supervisors to achieve departmental goals. Share insights and feedback to help improve processes and patient satisfaction.
Qualifications:
•Education: High school diploma or equivalent required. Additional education or relevant certifications are a plus.
•Experience: Previous experience in a call center or customer service role preferred, but not required. Strong communication skills and a customer-oriented attitude are essential.
•Skills: Excellent verbal and written communication skills. Proficiency in using computer systems and CRM software. Ability to handle multiple tasks simultaneously and work in a fast-paced environment.
*Additional Salary DetailThe salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).
Northwell Health is New York State’s largest health care provider and private employer, with 28 hospitals, about 1,000+ outpatient facilities and more than 16,000 affiliated physicians.
At Northwell, we focus on cultivating an environment that inspires growth, empowers leadership, and encourages breakthroughs, not just in the communities we serve but in the careers of those who make an impact in the lives of so many. We are committed to our mission and our core values – including being Truly Inclusive. We value everyone’s perspectives, backgrounds and experiences. This is demonstrated in the work we do together, and how we care for each other, our patients, their families and the communities we serve.
We care for over two million people annually in the New York metro area and beyond, thanks to philanthropic support from our communities. Our 100,000+ employees – 19,000+ nurses and 5,000+ employed doctors, including members of Northwell Health Physician Partners – are working to change health care for the better.
We’re making breakthroughs in medicine at The Feinstein Institutes for Medical Research. We're training the next generation of medical professionals at the visionary Donald and Barbara Zucker School of Medicine at Hofstra/Northwell and the Hofstra Northwell School of Nursing and Physician Assistant Studies.
For information on our more than 100 medical specialties, visit Northwell.edu and follow us @NorthwellHealth on Facebook, X, Instagram and LinkedIn.
Interested in a career at Northwell Health? Visit Jobs.Northwell.edu and explore our many opportunities.
