Job Description

What Makes Us Different?

We offer career opportunities for people who have a calling to share their gifts and talents as part of our healing ministry. As part of the Franciscan Missionaries of Our Lady Health System, we are here to create a spirit of healing - and we invite you to join our team today if you would like to be part of that spirit. In addition to competitive salaries and generous benefits, we offer you something special - the chance to do God's work by helping to serve people in need throughout our community, every day.

Responsible for accurately registering patients in EMR including validating patient information, verification of insurance coverage, collection of required payments and ensuring the patient's experience is best in class.

Minimum Requirements

Experience: 6 months experience in a customer service/front desk role or a graduate of a front office/medical office program. Bachelor's degree may substitute for experience.

Education: High School or equivalent

Skills: Professional demeanor, excellent customer service skills, ability to multi-task, critical thinking, demonstrated computer literacy, ability to learn and demonstrate proficiency in Epic during the introductory period.

Apply now! Here, you are more than an employee. You are a team member, a co-worker, our friend and part of our family. Our healthcare team is working together to heal this community one patient at a time!

Job Function:

1. Customer Service/Patient Flow
   • Accurately and efficiently registers patients in Epic; monitors and manages the flow of patients through the clinic utilizing imitative to ensure the patient experience is best in class.
   • Monitors patient schedules and reviews accounts to determine the patient's financial responsibility on account balance and arranges payment plans to collect. Assists patients with access to government and community resources to enhance their access to health care services.
   • Works closely with physicians, nurse practitioners and nursing staff to ensure that referrals to other providers/services/facilities are completed in accordance with payor requirements in a timely manner.
   • Facilitates the patient's access to information including but not limited to MyChart access.
   • Accurately updates patient's records as needed.
   • Accurately enters and updates charges as necessary.
2. Clinic Operations
   • Actively supports clinic, hospital and health system initiatives related to improvement in the day-to-day operations.
   • Manages cash in accordance with established policies and procedures to ensure that payments are accurately credited to the patients' accounts and cash is maintained in a secure manner.
   • Meets site collection goals.
3. Performance Excellence
   • Actively supports the organizations performance excellence initiatives.
   • Performs duties in a manner that results in improved patient outcomes and patient satisfaction scores.
   • Actively supports the organizations Culture of Excellence utilizing initiative to make suggestions that would improve the patient's experience and the environment of care.
   • Provides quality training and orientation for other Team Members when assigned.
4. Other Duties As Assigned
   • Performs other duties as assigned or requested.

Experience 6 months experience in a customer service/front desk role or a graduate of a front office/medical office program. Bachelor's degree may substitute for experience.

Education: High School or equivalent

Skills: Professional demeanor, excellent customer service skills, ability to multi-task, critical thinking, demonstrated computer literacy, ability to learn and demonstrate proficiency in Epic during the introductory period.