Job Description

The Patient Access Representative will:

• Ensure an exceptional patient experience through high-quality customer service and seamless access to hospital and clinical services.
• Perfomr key responsibilities include scheduling, insurance verification, obtaining and verifying authorizations, pre-registration, collecting patient financial responsibility, and registration.
• Maintain a thorough understanding of standard operating procedures to ensure efficiency and accuracy.
• Proactively improve the patient experience while minimizing financial risk.
• Demonstrate a commitment to Springfield Hospital’s values while actively contributing to its mission and vision.

Requirements

• High School Diploma or GED ( preferred)
• Minimum of one year in a customer service role.
• Exemplifies outstanding oral and written communication skills, ensuring clarity, professionalism, and effectiveness in all interactions.
• Effectively communicates to facilitate problem-solving, conflict resolution, and collaboration, fostering a positive and productive work environment.
• Exhibits strong analytical and critical-thinking skills, proactively identifying and resolving challenges while efficiently managing multiple priorities.
• Demonstrates a high level of self-motivation, autonomy, and initiative, consistently driving tasks and projects to successful completion.
• Welcomes change and adapts seamlessly to evolving processes, embracing operational workflow improvements without being negatively impacted.
• Proficient in Microsoft Office Suite, including Teams, Word, Excel, PowerPoint, Outlook, and other essential applications.
• Exhibits proficient and accurate typing skills with efficiency and speed.
• Operates and manages the telephone tree system for incoming calls, ensuring efficient call routing and optimal patient experience.
• Effectively navigates electronic health record (EHR) systems for patient documentation and record management.

Salary Range: The base rate for this position is $19.00 - $22.50 per hour. The hourly range reflected above is a good faith estimate of base pay for the position. The rate for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate.