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Patient Access Representative - PRN101 Truman Medical Center
UH Lakewood Medical CenterKansas City, Missouri
Patient Access UHLMC
Part time
varied
0
The Patient Access Representative (PAR) I position is an entry-level role. The PAR I performs basic functions as outlined below:
Performs outpatient and inpatient registration functions and provides general information to hospital users, patients and families. Ensures that patients meet financial requirements. Provides excellent patient focused customer service. Communicates effectively to service delivery areas to maximize patient flow and customer service.
PAR I may be located in all functional areas which may include but are not limited to:
Check In Desk
Emergency Department Registration
Outpatient Registration
Inpatient & Observation Registration
Minimum Requirements
High school diploma or equivalent required.
Experience working in customer service role or successful completion of the UH Patient Access Rep/Patient Scheduler Apprentice Program
Communication skills required to interview patients and families, to gather and exchange information with other hospital staff members, physicians, third party payors and resource persons
Concise written communication skills and keyboarding skills required.
Must observe in all Patient Access areas and successfully pass a Patient Access Representative II competency exam within one year of hire date.
If employee has experience in patient access service, for consideration for the Patient Access Representative II position, employee must complete all Patient Access Representative II competencies after a 90-day evaluation period. Must possess the ability to read, analyze and interpret clinical or business account information, financial and legal documents.
Must have the ability to respond to sensitive inquiries or complaints from guests, regulatory agencies, staff and members of the business community.
Must possess the ability to define problems, collect data, establish facts, and draw valid conclusions.
Must have the ability to deal with concrete and abstract concepts and interpret verbal, nonverbal and written instructions.
Preferred:
1. Two years’ experience with patient contact
2. Experience with patient contact in hospital, business or insurance office
3. Knowledge of basic medical terminology
University Health (UH) has all the things you expect from a great health system. With two acute care academic hospital locations, the largest, most comprehensive behavioral health program in the area, a long-term care facility and multiple primary care practices, UH provides the highest quality care – from routine screenings to the most complicated cases. We are the primary teaching hospital for the University of Missouri-Kansas City School of Medicine, so our doctors are academic specialists who teach tomorrow’s doctors the very latest updates.
University Health Truman Medical Center, our downtown campus, is one of the busiest Level One Trauma Center in the city. Providers offer the full range of services with specialties in chronic disease management, high risk pregnancy and sleep disorders along with the state-of-the art Richard and Annette Bloch Cancer Center.
University Health 1, located at 2101 Charlotte Street is an outpatient care and day-surgery center, with sixteen clinics including Sabates Eye Center, Plastic Surgery, Hernia repair and Medical Imaging with Siemens 3D Mammography.
At University Health 2, 2211 Charlotte St, providers offer Primary and Women's Care.
In eastern Jackson County, University Health Lakewood Medical Center sits on 300 acres of beautiful wooded grounds. We are a community hospital providing the continuum of care— from emergency medicine to a nationally-certified orthopaedic joint replacement program — as well as The Family Birthplace, We have several family medical care centers and a radiology center, Medical Imaging Eastland, that provides the latest in technology and specialized breast cancer care.
Mission
University Health is an academic health center providing accessible, state-of-the-art quality healthcare to our community regardless of the ability to pay.
