Patient Access Representative - Portage Medical Center - (2600088R)
Patient Access Representative – Seidman Cancer CenterPortage Medical Center - Ravenna, Ohio Make a Difference in the Cancer Care ExperienceAs a Patient Access Representative within our Cancer Center, you will play a vital role in creating a welcoming, supportive, and seamless experience for patients and families during some of the most important moments in their healthcare journey. Often serving as the first point of contact, you will help patients navigate appointments, registration, insurance, and communication with empathy, professionalism, and attention to detail.This highly visible role is ideal for someone who is compassionate, organized, and passionate about delivering exceptional service while supporting patients receiving specialized oncology care. Your work directly contributes to both the patient experience and the coordination of high-quality cancer care across our multidisciplinary team. What You’ll DoWelcome and assist patients and families during check-in and check-out for cancer care visitsAnswer incoming calls, address patient questions, and schedule appointments with empathy and professionalismSupport patients in enrolling in and using MyChart to stay connected to their care teamAccurately enter and update demographic, insurance, and financial information to support smooth patient access and continuity of careCoordinate and communicate important information with physicians, nurses, and other members of the oncology care teamAssist with insurance verification, authorizations, referrals, and billing-related questionsCollect and process patient payments including copays, deductibles, coinsurance, and prior balancesHelp patients complete necessary forms and documentation related to their careManage EPIC work queues, worklists, in-basket messages, and document scanning in a timely and accurate mannerSchedule follow-up appointments, referrals, and diagnostic services to support continuity of cancer treatment What Makes This Role MeaningfulIn this role, you are more than a scheduler or registrar — you are an important part of the patient care experience. Your compassion, communication, and attention to detail help reduce stress for patients and families navigating cancer treatment while ensuring the care team can provide efficient, coordinated care. What You’ll Bring to the TeamA patient-first mindset and a commitment to compassionate serviceStrong communication and problem-solving skillsThe ability to work collaboratively in a fast-paced clinical environmentAttention to detail and accuracy when handling sensitive patient informationA willingness to learn, adapt, and support team needs across Seidman Cancer Center Additional ResponsibilitiesCollaborate closely with providers and staff across the health system to improve patient experience and operational efficiencyParticipate in emergency preparedness activities and departmental trainingMaintain a clean, organized, and professional work environmentCross-train to support additional functions within the department as neededSupport coverage at off-site locations when necessaryAdhere to all organizational policies, standards, and compliance requirements, including the secure handling of Protected Health Information (PHI) Why Join Our Cancer CenterJoining our team means becoming part of a compassionate, mission-driven environment dedicated to providing exceptional cancer care. Every interaction matters, and every team member plays a role in supporting patients and families through their journey with dignity, respect, and hope.
Education High School Equivalent / GED (Required)Associate's Degree or progress towards degree (Preferred) Work Experience 1+ years Customer Service (Required)2+ years Customer Service or Customer Service in healthcare (Preferred) Knowledge, Skills, & Abilities Exceptional communication skills with both patients and medical care providers to relay necessary information (Required proficiency)Ability to juggle and prioritize multiple responsibilities and handle interruptions (Required proficiency)Strong organizational skills (Required proficiency)Problem-solving skills for scheduling conflicts, missing documentation and other issues (Required proficiency)Attention to detail to ensure all patient information is accurate and available (Required proficiency)Compassion to help patients and caregivers in difficult situations (Required proficiency)Understanding of the importance of confidentiality (Required proficiency)Basic knowledge of electronic health records and basic medical terminology (Preferred proficiency) Physical Demands Standing OccasionallyWalking OccasionallySitting ConstantlyLifting Rarely up to 20 lbsCarrying Rarely up to 20 lbsPushing Rarely up to 20 lbsPulling Rarely up to 20 lbsClimbing Rarely up to 20 lbsBalancing RarelyStooping RarelyKneeling RarelyCrouching RarelyCrawling RarelyReaching RarelyHandling OccasionallyGrasping OccasionallyFeeling RarelyTalking ConstantlyHearing ConstantlyRepetitive Motions FrequentlyEye/Hand/Foot Coordination Frequently Travel Requirements 10%
: United States-Ohio-Ravenna
: United States-Ohio-Cleveland
6847 N Chestnut St
6847 N Chestnut St
Ravenna 44266
: Administrative Support
: UHHS_Care_Connections
: Full-time
: Regular - ShiftDays
: Standard
: Entry Level
: Yes, 10 % of the Time
Remote Work: No
: Sep 18, 2026, 5:08:20 PM
Founded in 1866, University Hospitals serves the needs of patients through an integrated network of 23 hospitals (including 5 joint ventures), more than 50 health centers and outpatient facilities, and over 200 physician offices in 16 counties throughout northern Ohio. The system’s flagship quaternary care, academic medical center, University Hospitals Cleveland Medical Center, is affiliated with Case Western Reserve University School of Medicine, Northeast Ohio Medical University, Oxford University and the Technion Israel Institute of Technology. The main campus also includes the UH Rainbow Babies & Children's Hospital, ranked among the top children’s hospitals in the nation; UH MacDonald Women's Hospital, Ohio's only hospital for women; and UH Seidman Cancer Center, part of the NCI-designated Case Comprehensive Cancer Center. UH is home to some of the most prestigious clinical and research programs in the nation, with more than 3,000 active clinical trials and research studies underway. UH Cleveland Medical Center is perennially among the highest performers in national ranking surveys, including “America’s Best Hospitals” from U.S. News & World Report. UH is also home to 19 Clinical Care Delivery and Research Institutes. UH is one of the largest employers in Northeast Ohio with more than 30,000 employees.
