Under the direction of the Patient Access Manager the Patient Access Representative is responsible for interviewing patients or their representatives in order to determine and record all demographic and financial information necessary to accurately and effectively process the registration, billing and payment functions. The Patient Access Representative will perform these services within the context of Sonoma Valley Hospital's mission, goals and objectives.
Demonstrates excellent customer service continuously, greeting all patients and visitors warmly. Follows-up with customers to ensure no one feels forgotten or lost in the process. Consistently answers the phone with a smile and a friendly hello. Deals with challenging customers without becoming aggressive. Knows when to ask for additional support from team management.
Maintains efficient communications with other hospital departments to facilitate the admission process.
Interviews patient or their representative and obtains complete, accurate, personal demographic and financial information necessary for each admission, always utilizing AIDET when serving customers
Verifies patient financial information to assist in the billing process of the hospital. Corrects insurance errors in a timely manner to ensure quicker billing of claim.
Takes patient payments, assigning correct patient account number to payments. Completes process of entering payment information for reconciliation with Patient Accounting department
Returns all calls on the Pre-Registration voice mail and alerts all lab or x-ray orders that are FAXED or received electronically. Maintains order files according to 1 year policy. Maintains daily work files according to 3 month policy
Receives and returns patient valuables to facilitate admitting and discharge process. Maintains lost and found hospital wide, logging all items and emptying out on a regular basis.
Adheres to established departmental policies, procedures and objectives. Participates in organizational performance improvement program. Follows safety, environmental and infection control standards.
Education High School Diploma or equivalent. Experience Customer Service, Office/Clerical; Previous experience in a hospital/healthcare setting preferred; Bilingual preferred. Licenses & Certifications N/A Required Skills & Knowledge Must have strong customer service experience. Must have strong knowledge of entering data accurately into computer. Have ability to work in a fast paced environment while maintaining a professional attitude.
Actual compensation takes into account several factors including but not limited to a candidate’s experience, education, skills, licensure and certifications, department equity, training and organizational needs. Eligible roles also qualify for a comprehensive benefits package.
USD $26.95
USD $35.03
Sonoma Valley Hospital (SVH) is a 51-bed, full-service acute care district hospital located in the city of Sonoma, California, and serving a population of approximately 42,000 people residing in the Sonoma Valley Health Care District. SVH is the sole local provider of acute inpatient care and offers a 24-hour emergency room, inpatient services with an ICU, surgical services and outpatient clinical testing and treatment.
In recent years, the hospital has undergone extensive renovation including opening a new wing with a modern Emergency Department and Surgery Center. In 2018, the hospital announced affiliation with UCSF Health. The hospital is fully accredited by the Center for Improvement in Healthcare Quality (CIHQ), meeting national standards for healthcare quality and safety.
