Varied (United States of America)
Department:
100 - 824000 TG - Patient AccessThe Patient Access Representative validates and registers all patients' demographic, medical and financial information in an accurate, complete and timely manner in accordance with the departmental standards and procedures.
Key Responsibilities:
• Communicate clearly and professionally with patients, families, and staff across diverse backgrounds, maintaining patient confidentiality and excellent customer service.
• Collect and verify patient demographic, insurance, and pre-certification information accurately during registration and pre-registration processes.
• Coordinate patient flow by collaborating with departments such as scheduling, bed control, and nursing units to ensure efficient routing.
• Explain hospital policies, consent forms, and insurance requirements, addressing patient or family concerns appropriately.
• Demonstrate flexibility, professionalism, and a positive attitude, contributing to a collaborative and efficient team environment.
• Resolve challenges with diplomacy, offer constructive feedback for process improvement, and embrace changes that enhance service delivery.
• Prioritize tasks, manage high volumes of registrations, and maintain accuracy and timeliness in all assigned duties.
• Perform technical tasks including assigning rooms, transporting patients, preparing charts, photocopying insurance cards, and ensuring proper documentation and signatures.
• Maintain compliance with legal and regulatory requirements and keep supervisors informed of any concerns or issues.
Qualifications:
1. Knowledge of medical terminology is preferred.
2. Working knowledge of ICD and CPT coding is preferred.
3. Experience in patient registration is preferred.
4. Experience in an insurance or medical office setting is preferred.
Terrebonne General Health System has been building a reputation based on quality and is a nationally recognized health care organization that provides state-of-the-art technology and advanced services.
Terrebonne General is a public, non-profit health care system consisting of a 321 licensed bed acute care facility complete with a range of services such as a Women’s Center, cancer care services, an outpatient surgery center, diagnostic imaging services, Women’s Diagnostic and Breast Imaging Center, inpatient and outpatient rehabilitation, and emergency care services.
Terrebonne General takes pride in being the largest community-based hospital in the tri-parish area of Terrebonne, Lafourche and St. Mary parishes. The medical center serves as a major economic force for the community with a staff of over 1500 employees. In addition, the system currently has a medical staff of over 150 physicians offering a variety of specialties ranging from family practice to cardiovascular surgery.
Terrebonne General is accredited by Joint Commission, the national body that ensures that member hospitals meet established standards for quality of patient care. Terrebonne General is also a member of the Louisiana Hospital Association and is also a member of Premier, a purchasing organization of several hundred hospitals throughout the entire United States.
