The Patient Access Representative Lead oversees front‑desk operations and serves as the primary point of contact for individuals entering the clinic. This role ensures consistent workflows by greeting and directing patients, maintaining records, and handling cashier‑related tasks. The lead is responsible for coordinating appointment scheduling across departments, preparing daily schedules for clinicians, and ensuring that all appointments, whether made by phone or in person, are accurately managed. This position also requires the ability to adjust schedules when changes occur and to notify patients accordingly.
Benefits:
Competitive salary
Annual incentives
Retention bonus
Medical, dental, and vision coverage
Retirement plan with employer match
Paid time off
Paid holidays
Company‑issued uniforms
Professional development opportunities
Continuing education opportunities
Eligibility for loan‑repayment programs
Additional benefits as offered
Schedule Full-time
Shift Day
Salary $16.00 - $22.00 / hour
Oversee appointment scheduling for new and established patients across all departments.
Monitor clinician and patient schedule changes and update the system promptly to reflect adjustments.
Collect and verify required registration information from patients or legally authorized individuals, including demographics and insurance details.
Ensure accuracy of submitted documentation by requesting appropriate identification, insurance cards, and related materials to support patient safety and prevent errors.
Assign correct medical record numbers and select accurate patient profiles to avoid duplicate records.
Respond to routine registration questions and provide clear explanations of applicable procedures.
Identify insurance coverage gaps by conducting eligibility checks to reduce claim denials.
Determine co‑pays and deductibles through appropriate insurance verification processes.
Collect required payments at the time of service to support timely revenue cycle operations.
MedCura Health is your affordable, accessible, primary care provider.
MedCura Health provides affordable, accessible, quality primary care services to ethnically diverse patients and their families. As a grassroots medical option for the underserved and uninsured, MedCura Health saves the county and state money by providing primary care to those who would typically seek help in an emergency room setting for non-emergency problems. MedCura Health continues to be the healthcare safety net for Metro Atlanta.
