Job Description

Under the direction of the Department Manager, this position ensures efficient and effective patient access operations to support the department’s delivery of high-quality patient care. This role contributes to departmental effectiveness by coordinating key front-end functions such as registration, scheduling, and insurance verification to promote a positive patient experience and accurate data capture. This role works under general supervision and exercises independent judgment within established policies and protocols.

Position: Patient Access Representative II

Department: Primary Care Clinic

Schedule: Part Time

ESSENTIAL RESPONSIBILITIES / DUTIES:

• Performs a wide variety of patient-facing duties to ensure excellent patient experience including but not limited to: appointment scheduling, registration, co-pay collection, visit management, collection of compliance and regulatory documents (written consent, ABN, etc.)
• Ensures proper functioning of the department through completing tasks including: insurance verification, prior authorization, referral reconciliation, referral processing (urgent and routine) and manages work queues.
• Collaborates with Contact Center Team to manage patient calls including: routing calls to the appropriate resource, making follow up outgoing calls to patients and responding to patient inquiries.
• Communicates with patients across platforms including phone, text and MyChart.
• Collaborates with providers and care team members (community health worker, social worker, nurse) to ensure patient form requests are completed timely.
• Manages medical record requests from patients and outside organizations: scans external medical record documents into EHR per protocol.
• Provides exceptional customer service to ensure and excellent patient experience
• Perform other duties as needed.

JOB REQUIREMENTS

REQUIRED EDUCATION AND EXPERIENCE:

• Associates degree plus one year relevant experience or High School Diploma/GED plus three years relevant experience
• Experience with electronic health record, registration & billing systems or ability to learn such systems.

PREFERRED EDUCATION AND EXPERIENCE (If none, please enter “N/A”):

• Bachelor’s Degree

CERTIFICATIONS, LICENSES, REGISTRATIONS REQUIRED (If none, please enter “N/A”):

• N/A

CERTIFICATIONS, LICENSES, REGISTRATIONS PREFERRED (If none, please enter “N/A”):

• N/A

KNOWLEDGE, SKILLS & ABILITIES (KSAs) (If none, please enter “N/A”):

• Ability to communicate clearly and effectively with patients, providers, and staff in person and in writing
• Ability to apply sound judgment when addressing patient service or information-related issues.
• Ability to maintain confidentiality and comply with all privacy regulations.
• Ability to organize and prioritize multiple tasks in a fast-paced environment.
• Strong computer skills and knowledge of Microsoft Office applications (MS Word, Excel, Access, PowerPoint) and web/internet.

Compensation Range:

$17.79- $25.00

This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being.

NOTE This range is based on Boston-area data, and is subject to modification based on geographic location.

Equal Opportunity Employer/Disabled/Veterans

According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.