Job Description

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Patient Access Representative I

Location

Avon

Facility

Avon Hospital

Department

Admitting and Registration-Avon Hospital

Job Code

U99943

Shift

Nights

Schedule

11:00pm-7:30am

Join Cleveland Clinic Avon Hospital and experience world-class healthcare at its best. Avon Hospital provides state-of-the-art healthcare to all its patients and is a proud Magnet Hospital awarded by the American Nurses Credentialing Center. This designation is the highest honor an organization can receive for professional nursing practice.

Cleveland Clinic was the first hospital in the nation to make exceptional customer service a cornerstone of its mission. As a Patient Access Representative, you will create a welcoming experience by pre-registering and greeting patients in the Emergency Department, verifying information, collecting copays for diagnostic services and pre-registering patients for outpatient care. In this essential role, you will help ensure a seamless patient experience while serving as the first point of contact for patients, families and physicians, with opportunities for career growth across Customer Service and other Cleveland Clinic departments.

A caregiver in this role works nights from 11:00 p.m. – 7:30 a.m.

Please note that if you are selected, you will need to attend a 2 week EPIC training starting on your first day. The training is Monday-Friday 8:00 am-4:30 pm on-site at Avon Hospital. You will need to attend all days of this training. Once the training is complete, you will then start work on your assigned schedule/shift. In order to be considered, you will need to acknowledge that you are able to attend the full duration of the training.

A caregiver who excels in this role will:

• Perform registration and complete an accurate face-to-face interview to obtain demographic, insurance, medical and financial information.

• Crosstrain to staff all areas of patient access, such as front desk, admitting office, ED and cash register.

• Function as a Super User and act as a resource for training of new caregivers.

• Provide registration and cash collection access in Epic.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma OR GED and two years of experience in a customer-facing role with in person or phone contact

• OR an Associate’s Degree and one year of experience

• OR a Bachelor’s Degree

• Knowledge of medical terminology OR completion of course within year of hire

• Basic PC software application knowledge and ability to use multiple data systems

Preferred qualifications for the ideal future caregiver include:

• Healthcare experience

Physical Requirements:

• Ability to communicate and exchange accurate information.

• Ability to perform work in a stationary position for extended periods.

• Ability to work with physical records or operate a computer or other office equipment.

• In some locations, ability to travel throughout the hospital system.

• In some locations ability to move up to 25 lbs.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster

Cleveland Clinic is pleased to be an equal employment opportunity employer.