Job Description

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Patient Access Representative I

Location

Cleveland

Facility

Cleveland Clinic Main Campus

Department

ED Registration-Main Campus Hospital

Job Code

U99943

Shift

Nights

Schedule

11:00pm-7:30am

Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Customer service caregivers deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. By joining the team as a Patient Access Representative, you will provide a comprehensive set of business and financial related services during the patient access process on the day the patient arrives at Union Hospital to receive healthcare services. You will work face-to-face with diverse populations of patients at both the window and bedside, collecting their financial, insurance, medical, and demographic information to check them in, complete their registration, and leave a positive, lasting impression. By taking this opportunity, you will be valued as a caregiver and supported as you achieve your goals.

A caregiver in this role works 11:00pm to 7:30am on a 4-week rotation. This rotation is set-up as Monday & Sunday (week 1); Sunday, Thursday, Friday (Week 2); Thursday, Friday, Saturday (Week 3); Sunday, Friday (Week 4). Rotational holidays are required.

Please note that if you are selected, you will need to attend a 2-week EPIC training starting on your first day. The training is Monday through Friday from 8:00am to 4:30pm on-site at Main Campus. You will need to attend all days of this training. Once the training is complete, you will then start work on your assigned schedule/shift. In order to be considered, you will need to acknowledge that you are able to attend the full duration of the training.

A caregiver who excels in this role will:

• Perform registration and obtain information about demographics, insurance, medical and financial.

• Crosstrain to staff all areas of patient access, such as front desk, admitting office, ED and cash register.

• Function as a Super User and act as a resource for training of new caregivers.

• Provide registration and cash collection access in Epic.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED and two years of experience in a customer facing role OR an Associate’s Degree and one year of experience OR a Bachelor’s degree

• Knowledge of medical terminology sufficient to understand physician orders OR completion of course within one year

• Basic PC software application knowledge and ability to use multiple data systems

• Excellent communication, organizational and interpersonal skills

Physical Requirements:

• Ability to communicate and exchange accurate information.
• Ability to perform work in a stationary position for extended periods.
• Ability to work with physical records or operate a computer or other office equipment.
• In some locations, ability to travel throughout the hospital system.
• In some locations ability to move up to 25 lbs.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster

Cleveland Clinic is pleased to be an equal employment opportunity employer.