Job Description

Our patients are our number one priority! We're committed to giving children back their childhood!

Job Posting Title:

Patient Access Representative I

Location:

Frisco - Ambulatory Surgical Center

Additional Posting Details:

Monday - Friday

7:30 am - 4:30 pm

Duties/Responsibilities

• Greets patients/families in a professional and welcoming manner

• Functions as a liaison between patients, families, and staff

• Performs scheduling and registration process for appointments within the ambulatory setting

• Performs check-in and check-out for patient visits

• Obtains accurate collection of patient demographics, identification, insurance coverage, and other relevant information

• Promotes and assists patients/families in signing up for MyChart

• Provides guidance to patient/families about the financial screening process

• Abides by organizational and HIPAA guidelines, privacy practices, patient confidentiality, and patient rights

• Ensures patient receives necessary disclosure and privacy information, as well as obtains necessary legal and financial signatures

• Maintains patient information and documentation in electronic medical record

• Supports quality care through compliance with departmental and organizational policies and guidelines, and external agency guidelines, standards, or regulations

• Performs patient intake/referral process; appropriately scheduling patient appointments according to scheduling algorithm/protocols

• Maintains and distributes incoming departmental faxes

• Screens and routes inbound/outbound calls in a timely manner (messages, transfers, scheduling, questions, and other needs)

• Scans clinical record information and correspondence into patient’s electronic record

• Maintains scheduling, registration, and referral work queues in Epic

• Performs scheduling of new and/or follow-up patient visits, including but not limited to diagnostic and ancillary appointments (as needed); may require coordination with clinical team

• Maintains registration-related key performance indicators as determined by supervisor or manager

• Supports hospital and departmental performance improvement goals

• Supports departmental initiatives and change efforts

• Practices financial and resource stewardship

• Engages in strong communication, acts as team player in supporting mission and vision of organization, and abides by organization’s core values

• Additional duties as assigned

Required Skills/Abilities

• High School education or equivalent

• Preferred 2 years working in a medical office setting

• Preferred experience in insurance procedures

• Preferred experience in medical appointment scheduling