Patient Access Representative - Fertility Center - (260007SL)
Patient Access RepresentativeUH Fertility Center - Westlake, OhioMonday through Friday 6:30am - 3:00pm, rotating weekends 7:30am - 12:00pm in Beachwood, OHTraining for 6 - 8 weeks will required in Beachwood, Ohio A Brief OverviewAs a Patient Access Representative, you are often the first person patients and families interact with—and your work sets the tone for their entire visit.In this role, you’ll play a key part in creating a smooth, welcoming, and efficient experience for every patient. You’ll help ensure that registration, insurance, scheduling, and billing information is accurate so patients can focus on their care, not paperwork. Your work also supports providers and care teams by keeping patient flow organized and reducing delays.You’ll have a direct impact on both the patient experience and the accuracy of the revenue cycle that supports high-quality care. What You’ll DoIn this role, you will:Welcome patients by checking them in and out for visits in a professional and friendly wayAnswer patient calls, respond to questions, and help schedule appointmentsSupport patients in enrolling in and using MyChartEnter, update, and verify patient demographic, insurance, and financial information to ensure accurate recordsCommunicate important information to providers and care team members to support smooth patient careContact insurance companies as needed to help resolve coverage, pre-authorization, or billing questionsCollect and process patient payments, including copays, coinsurance, deductibles, and outstanding balancesAssist patients with completing forms and required documentationWork within EPIC workqueues, worklists, and inbasket messages to support daily workflowSchedule referrals and follow-up appointmentsScan and upload documents accurately and in a timely manner into EPIC How You’ll Make an ImpactYou’ll help ensure patients feel supported, informed, and cared for from the moment they arrive. Your attention to detail and communication skills will help:Keep patient visits running smoothly and on timeReduce delays and errors in registration and billing informationImprove coordination across care teamsStrengthen the overall patient experience Team & Additional ResponsibilitiesYou’ll be part of a collaborative care team working across departments and locations to improve patient experience and operational efficiency.In this role, you will also:Work closely with colleagues and providers to support a positive patient experienceParticipate in emergency preparedness activities as neededMaintain a clean, organized, and welcoming work environmentReceive cross-training to support other duties when neededWork at off-site locations if scheduledFollow all organizational policies, procedures, and standardsProtect patient privacy and maintain confidentiality of Protected Health Information (PHI) in accordance with training and compliance requirements A Final NoteThis role is essential to both the patient experience and the operational success of the care team. If you enjoy helping people, staying organized, and making healthcare run more smoothly behind the scenes, this position offers meaningful daily impact.
Education High School Equivalent / GED (Required)Associate's Degree or progress towards degree (Preferred) Work Experience 1+ years Customer Service (Required)2+ years Customer Service or Customer Service in healthcare (Preferred) Knowledge, Skills, & Abilities Exceptional communication skills with both patients and medical care providers to relay necessary information (Required proficiency)Ability to juggle and prioritize multiple responsibilities and handle interruptions (Required proficiency)Strong organizational skills (Required proficiency)Problem-solving skills for scheduling conflicts, missing documentation and other issues (Required proficiency)Attention to detail to ensure all patient information is accurate and available (Required proficiency)Compassion to help patients and caregivers in difficult situations (Required proficiency)Understanding of the importance of confidentiality (Required proficiency)Basic knowledge of electronic health records and basic medical terminology (Preferred proficiency) Physical Demands Standing OccasionallyWalking OccasionallySitting ConstantlyLifting Rarely up to 20 lbsCarrying Rarely up to 20 lbsPushing Rarely up to 20 lbsPulling Rarely up to 20 lbsClimbing Rarely up to 20 lbsBalancing RarelyStooping RarelyKneeling RarelyCrouching RarelyCrawling RarelyReaching RarelyHandling OccasionallyGrasping OccasionallyFeeling RarelyTalking ConstantlyHearing ConstantlyRepetitive Motions FrequentlyEye/Hand/Foot Coordination Frequently Travel Requirements 10%
: United States-Ohio-Westlake
2055 Crocker Road
2055 Crocker Road
Westlake 44145
: Administrative Support
: UHHS_Care_Connections
: Full-time
: Regular - ShiftDays
: Standard
: Entry Level
: Yes, 10 % of the Time
Remote Work: No
: Sep 3, 2026, 7:18:39 PM
Founded in 1866, University Hospitals serves the needs of patients through an integrated network of 23 hospitals (including 5 joint ventures), more than 50 health centers and outpatient facilities, and over 200 physician offices in 16 counties throughout northern Ohio. The system’s flagship quaternary care, academic medical center, University Hospitals Cleveland Medical Center, is affiliated with Case Western Reserve University School of Medicine, Northeast Ohio Medical University, Oxford University and the Technion Israel Institute of Technology. The main campus also includes the UH Rainbow Babies & Children's Hospital, ranked among the top children’s hospitals in the nation; UH MacDonald Women's Hospital, Ohio's only hospital for women; and UH Seidman Cancer Center, part of the NCI-designated Case Comprehensive Cancer Center. UH is home to some of the most prestigious clinical and research programs in the nation, with more than 3,000 active clinical trials and research studies underway. UH Cleveland Medical Center is perennially among the highest performers in national ranking surveys, including “America’s Best Hospitals” from U.S. News & World Report. UH is also home to 19 Clinical Care Delivery and Research Institutes. UH is one of the largest employers in Northeast Ohio with more than 30,000 employees.
