Job Description

Be the first step in a patient's care journey. As a Patient Access Representative, you'll help patients navigate healthcare with confidence by providing a warm welcome, ensuring accurate registration, and helping connect them to the care they need when they need it most.

Schedule & Coverage:

Full Time, Day Shift

Why Choose Guthrie:

• Voluntary 403(b) Retirement Plan – Plan for your future with Fidelity investment options
• Employee Assistance Program – Confidential support for personal and professional well-being
• Shift Differentials & Premiums – Earn more for evenings, nights, weekends, and float coverage
• Friendly, Inclusive Work Family – Be part of a team that feels like home

Recognized as a Top Healthcare Employer:

Guthrie is consistently recognized for its strong workplace culture and commitment to caregiver well‑being, including:

• Best Places to Work 2025 - Modern Healthcare
• America's Greatest Workplaces in Healthcare 2025, 2026 - Newsweek
• America's Best-In-State Employers (PA) 2025 - Forbes
• America's Best Employers for Healthcare Professionals 2025 - Forbes
• America's Best Employers for Women 2025 – Forbes

Position Summary:

Communicates with patients, participants and staff to accurately schedule patients for prescribed procedures. Performs clerical and reception duties associated with patient registration.

Education, License & Cert:

High School Diploma or equivalent is required.

Experience:

• Customer/patient relations experience required (preferably in a healthcare setting).
• At least 1‐year experience in a position requiring frequent and direct in‐person customer contact.
• Candidate should have experience in a role that requires:
• • Strong organizational skills
• • Excellent verbal communication skills
• • Frequent keyboarding
• • Exceptional attention to detail

Essential Functions:

1. Creates patient encounters in the EHR for ED, radiology, and outpatient patients. Performs all functions related to the integrity of the EHR (i.e., obtaining general consent for treatment, creating unknown encounters, merging records, scanning, prepared trauma packets)
2. Participates in daily auditing of registration processes.
3. Manages incoming and outgoing telephone calls, Vocera calls, Nurse call system.
4. Collects co‐pays and provides financial guidance related to paying outstanding balances, providing estimate letters for services rendered.
5. Performs the function of Health Information Management department after hours.
6. Participates in ED staff meetings and ED Shared Governance.

Other Duties:

Other duties as assigned.

The pay range for this position is $17.00-$22.82/hr. based on experience.

#LI-MD1