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Patient Access Representative (Ancillary)101 Truman Medical Center
UH Lakewood Medical CenterKansas City, Missouri
Patient Access UHLMC
Full time
7:30AM - 4:00PM
40 7:30am - 4:00pm Monday-Thursday & on Fridays 8:30am - 5:00pm The Ancillary Access Representative (AAR) is a fully cross-functional level and role and performs all Patient Access functions. Performs all outpatient and inpatient registration functions. Ensures that patients meet financial requirements. Provides general information to hospital users, patients and families. Communicates effectively to service delivery areas to maximize patient flow and customer service. Provides excellent patient focused customer service. Assists with scheduling and activates orders as applicable.
The Ancillary Access Representative will typically be located in Laboratory and Radiology Registration areas, but will be able to assist in all areas, including:
• Check-In Desk
• Emergency Department Registration
• Outpatient Registration
• Inpatient & Observation Registration
Minimum Requirements
High school diploma or equivalent.
Previous experience as a Patient Access Representative or Patient Access Scheduling Representative.
Clear and concise communication skills required in order to effectively interview patients/families and to exchange information with hospital staff members, physicians, and third party payors.
Concise written communication and keyboarding skills required.
Detail oriented.
Ability to read, analyze, and interpret clinical information, business account information, financial and legal documents.
Ability to respond to sensitive inquiries from regulatory agencies, hospital staff, members of the community or sensitive inquiries/complaints from guests.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to deal with abstract concepts and interpret verbal, nonverbal, and written instructions.
Preferred Qualifications
Two years’ experience with patient contact.
Basic Medical terminology knowledge.
Medical insurance verification and authorization experience.
Ability to speak Spanish.
University Health (UH) has all the things you expect from a great health system. With two acute care academic hospital locations, the largest, most comprehensive behavioral health program in the area, a long-term care facility and multiple primary care practices, UH provides the highest quality care – from routine screenings to the most complicated cases. We are the primary teaching hospital for the University of Missouri-Kansas City School of Medicine, so our doctors are academic specialists who teach tomorrow’s doctors the very latest updates.
University Health Truman Medical Center, our downtown campus, is one of the busiest Level One Trauma Center in the city. Providers offer the full range of services with specialties in chronic disease management, high risk pregnancy and sleep disorders along with the state-of-the art Richard and Annette Bloch Cancer Center.
University Health 1, located at 2101 Charlotte Street is an outpatient care and day-surgery center, with sixteen clinics including Sabates Eye Center, Plastic Surgery, Hernia repair and Medical Imaging with Siemens 3D Mammography.
At University Health 2, 2211 Charlotte St, providers offer Primary and Women's Care.
In eastern Jackson County, University Health Lakewood Medical Center sits on 300 acres of beautiful wooded grounds. We are a community hospital providing the continuum of care— from emergency medicine to a nationally-certified orthopaedic joint replacement program — as well as The Family Birthplace, We have several family medical care centers and a radiology center, Medical Imaging Eastland, that provides the latest in technology and specialized breast cancer care.
Mission
University Health is an academic health center providing accessible, state-of-the-art quality healthcare to our community regardless of the ability to pay.
