Job Description

Our patients are our number one priority! We're committed to giving children back their childhood!

Job Posting Title:

Patient Access Representative

Location:

Frisco - Ambulatory Surgical Center

Additional Posting Details:

Job Description:

Duties/Responsibilities

• Pre-registration and full registration
• Obtaining Scottish Rite consent paperwork, notifying patients of patient rights, privacy notices
• Collection of identification, guarantor information and insurance coverages
• Insurance verification
• Obtaining co-payments for services rendered
• Patient intake/referral process and new patient scheduling for some patients
• Scheduling of follow-up appointments; required coordination with clinical team
• Management of incoming calls (messages, transfers, scheduling)
• Obtaining and managing referrals
• Management and distribution of all incoming departmental faxes
• Scanning of clinical record information and correspondence to EPIC medical record
• Patient Access Representative works closely with Patient Access Representative Lead on any issues, patient complaints, etc.

Required Skills/Abilities

• High school degree or equivalent required
• Associate degree in Secretarial Science or related field preferred
• Knowledge of hospital/clinic routine or previous medical receptionist experience helpful
• A minimum typing speed of 35 wpm required
• Ability to manage multi-line phone system and headset needed
• Demonstrates basic knowledge of child development in order to communicate effectively with infant, toddler, preschool, school age and adolescent children as well as their families and adults
• Good computer and public relations skills needed