At Central Ohio Urology Group, our Patient Access Representatives are the driving force behind every patient’s first impression and final interaction. Our PARs enjoy the variety of working across multiple satellite offices within the 270 loop – No two days are exactly the same. For those who thrive on change, excel in fast-paced settings, and love solving problems on the fly, this is the opportunity you’ve been waiting for.
Full-Time Commitment: This is a full-time position (Monday–Friday, 40 hours per week).
Shift Availability: Shifts may begin as early as 7:30 AM and may end as late as 5:30 PM. You must be available to work shifts within this range.
Reliable Transportation: You must have a valid driver's license and reliable transportation to travel locally to our satellite offices around I-270. Mileage reimbursement is available for eligible midday travel.
As a Patient Access Representative, you’ll be the anchor of each clinic you support - ensuring every patient is welcomed, every detail is managed, and every visit starts and ends on the right note.
Meeting and greeting patients promptly, professionally, and with genuine care.
Managing the reception and departure process with efficiency and attention to detail.
Reviewing patient charts for accuracy, ensuring providers have everything they need to deliver excellent care.
Performing administrative tasks including scanning, sorting, and maintaining electronic medical records (EMR).
1+ year of face-to-face customer service experience in a fast-paced, high-volume healthcare setting.
Exceptional communication skills - you’re clear, courteous, responsive, and always one step ahead in keeping patients and providers informed.
Reliable transportation - you’ll need it to travel to your scheduled satellite locations.
Punctuality and dependability - your team and patients can count on you, every time.
A resourceful, proactive mindset - you’re a self-starter who takes initiative and solves problems before they arise.
You’ll stay engaged With a variety of locations, teams, and patient interactions, no two weeks look exactly the same - keeping your work dynamic and fulfilling.
You’ll be the go-to problem solver Resourceful, self-reliant, and solutions-driven - you’ll step in and step up wherever needed.
You’ll sharpen your communication superpowers Exceptional communication isn’t just a skill here - it’s essential.
You’ll be trusted: As a self-starter, you’ll be relied on to manage your time effectively, ensuring you’re fully prepared for each satellite location and communicating proactively if any delays or challenges arise.
Health Benefits within 30 days of hire - Medical, dental, vision & more!
Work-Life Balance – NO nights, weekends, holidays, or call – and yes, holidays are paid.
Paid Time Off (PTO) – begins accruing on your first day
Bring your A-game (and your A-list) - get rewarded for excellence and referrals
Competitive pay, real perks, and rewards that go beyond the paycheck - including mileage reimbursement for eligible midday travel.
Immersive onboarding & training – Comprehensive training blending hands-on learning, guided materials, and team support to equip you with the tools, knowledge, and confidence to thrive.
What We are Offer You
At U.S. Urology Partners, we are guided by four core values. Every associate living the core values makes our company an amazing place to work. Here “Every Family Matters”
Make Someone’s Day
Achieve Possibilities Together
Treat people with dignity
Do the right thing
Beyond competitive compensation, our well-rounded benefits package includes a range of comprehensive medical, dental and vision plans, HSA / FSA, 401(k) matching, an Employee Assistance Program (EAP) and more.
About US Urology Partners
U.S. Urology Partners is one of the nation’s largest independent providers of urology and related specialty services, including general urology, surgical procedures, advanced cancer treatment, and other ancillary services. Through Central Ohio Urology Group, Associated Medical Professionals of NY, Urology of Indiana, and Florida Urology Center, the U.S. Urology Partners clinical network now consists of more than 50 offices throughout the East Coast and Midwest, including a state-of-the-art, urology-specific ambulatory surgery center that is one of the first in the country to offer robotic surgery. U.S. Urology Partners was formed to support urology practices through an experienced team of healthcare executives and resources, while serving as a platform upon which NMS Capital is building a leading provider of urological services through an acquisition strategy.
U.S. Urology Partners is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.
Established in 2004, Central Ohio Urology Group (COUG) provides a full suite of urological services and comprehensive individualized treatment for its patients, including men’s health, women’s health and cancer care. With our two primary locations in Gahanna and Worthington, COUG ranks among the top 20
urology practices nationally. Our skilled urologists draw upon their deep knowledge and experience to give patients the care they deserve.
Through its network of 15 locations in the region, including a single-specialty ambulatory surgery center and Advanced Prostate Cancer Clinic, COUG’s board-certified urologists complete more than 250,000 procedures annually. In addition to its core urology and cancer care services, COUG provides ancillary services including in-office dispensary, radiology, pathology, radiation treatment, diagnostic imaging and lab.
Central Ohio Urology Group unites the expertise of its nationally recognized team to provide comprehensive care, delivered with compassion, which sets the standard of care for the region.
