Join us at Cleveland Clinic Akron General Hospital where we have been providing world-class care to our community for over 100 years. Here, we strive for patient-centered care and comfort with our collaborative team of healthcare professionals. We are committed to serving the community andtreatingour patients as family

Caregivers in the Patient Registration Area are the first point of contact for many of Akron General’s patients. As a Patient Access Representative, you will ensure patients and families have an exceptional experience with each interaction. In this role, you will be in a call center environment, answering incoming calls and placing outgoing callsbetween patients,officesand other departments.This position is a great steppingstonetoothers in Customer Service or departments within the Cleveland Clinic system.

Acaregiver in this position works Monday-Friday from9:30AM – 6:00PM

A caregiver who excels in this role will:

• Register, schedule and pre-register patients for inpatient,emergencyand outpatient tests and procedures.

• Educate patientsregardingtheir benefit levels, review eligibility, prepare estimates,advisepatients of out-of-pocket expenses, collect payments, applypaymentsandmaintainsecurity of payments.

• Completeaccurateface-to-face and phone interviews to obtain demographic, insurance, medical and financial information.

• Schedule services and provide the physician’s office and/or patient withaccuratedate and time information, room availability, physician availability, typical time needed to complete the procedure and/or procedures that conflict with each other.

• Complete questionnaires toassistdepartments withpreparing forpatients.

• Utilize the screening tool for self-paypatients todetermineanypossible payersource.

• Refer patients to financial counselors.

• Advisepatients ofand generate Advanced Beneficiary Notice (ABN) and/or Assumption of Financial Responsibility (AFR).

• Obtain, scan and index physician orders.

• Cross train tostaffall patient access areas.

Minimum qualifications for the ideal future caregiver include:

• HighSchoolDiploma or GED

• One year of customer service work experience OR higher education and training

• Proficiencyin data entry

• Knowledge of medical terminology

• Excellent customer service skills

Preferredqualifications for the ideal future caregiver include:

• One year of hospitalclericalor billing work experience

• Call center experience

• Insurance knowledge