About the Role
The Patient Access Representative position is responsible for greeting and assisting patients in a prompt, courteous, and professional manner and receiving/answering incoming telephone calls in the same manner, as applicableThe Patient Access Representative is to be cross-trained in all aspects of reception to supply sufficient coverageCertain duties may vary based on office location and department structure.
What You’ll Be Doing
Greets patients and visitors in a prompt, courteous, and helpful manner
Effectively handles the patient check-in/checkout process.
Answers calls addressing appointment times, patient requests and general inquiries within the scope of their position.
Reviews patient’s chart for accuracy prior to upcoming appointment and ensures all required information is included for the physician to see the patient.
Performs scanning and sorting within EMR system
Verifies and updates current insurance information with the Patient
Collects Patient payments
Performs all other duties as assigned.
What We Expect from You
High School Diploma
Interact professionally and positively with all patients, colleagues, managers and executive team
Exhibit a high degree of maturity, integrity, loyalty, creativity, and strict confidentiality with HIPPA compliance in all daily tasks.
One year of experience working in a medical practice or in a health insurance organization
Excellent verbal and written communication skills
Prior use of EMR systems preferred
Travel to other clinics as needed
Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills
To perform this job successfully, an individual should have thorough knowledge in computer information systems
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
Work Environment
This job operates in a professional office environmentThis role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Travel
Travel is primarily local during the business day.
What We are Offer You
At U.S. Urology Partners, we are guided by four core values. Every associate living the core values makes our company an amazing place to work. Here “Every Family Matters”
Make Someone’s Day
Achieve Possibilities Together
Treat people with dignity
Do the right thing
Beyond competitive compensation, our well-rounded benefits package includes a range of comprehensive medical, dental and vision plans, HSA / FSA, 401(k) matching, an Employee Assistance Program (EAP) and more.
About US Urology Partners
U.S. Urology Partners is one of the nation’s largest independent providers of urology and related specialty services, including general urology, surgical procedures, advanced cancer treatment, and other ancillary services. Through Central Ohio Urology Group, Associated Medical Professionals of NY, Urology of Indiana, and Florida Urology Center, the U.S. Urology Partners clinical network now consists of more than 50 offices throughout the East Coast and Midwest, including a state-of-the-art, urology-specific ambulatory surgery center that is one of the first in the country to offer robotic surgery. U.S. Urology Partners was formed to support urology practices through an experienced team of healthcare executives and resources, while serving as a platform upon which NMS Capital is building a leading provider of urological services through an acquisition strategy.
Salary Range: Please note that the hourly range for this position will vary based on experience level, education and geographical location.
$17.45 - $20.50 / hour
U.S. Urology Partners is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.
We work with urologists who have achieved success in their communities
and want to continue providing exceptional patient care and service while maintaining their clinical independence.
Our goal is to partner with growth-oriented urology practices to provide management infrastructure and support services. Practices keep the local brand and identity that they have worked so hard to establish – often for decades.
How do practices benefit operationally?
Practices supported by U.S. Urology Partners receive the benefit of our state-of-the-art IT infrastructure. We also provide assistance in revenue cycle management, legal, reimbursement, marketing, financial reporting and other critical operational areas.
U.S. Urology Partners has access to sophisticated market intelligence, so we can help determine how to best support a practice’s growth strategy given local market dynamics and demographics, as well as healthcare industry trends.
What are the financial benefits?
Partnering with U.S. Urology Partners creates a partial liquidity event and also provides a practice with access to substantial capital for growth and expansion. As a shareholder in U.S. Urology Partners, the practice will benefit from our continued growth and success.
Our financial partner is General Atlantic, a leading global investor with more than four and a half decades of experience providing capital and strategic support for over 830 companies throughout its history. Established in 1980, General Atlantic continues to be a dedicated partner to visionary founders and investors seeking to build dynamic businesses and create long-term value.
We have found the professionals at General Atlantic to be strategic, smart and experienced in understanding and working with specialty physician practice groups. Their knowledge in this area is proving to be a major advantage for our affiliates.
