Job Description

• Communicate clearly and effectively with those served by the organization, including employees, patients, clients, volunteers, visitors and vendors. 
• Schedule patient appointments for all health center services.
• Collect information from the patient when they arrive, this includes, demographics, insurance, sliding fee and any copays due.
• Update and verify patient information.
• Responsible for daily data entry, charge entry, and payment posting.
• Verify patient appointments via phone two days before the appointment, and updating the patients’ record on the status of the phone call.
• Scan all patient paperwork and outside documents into the Electronic Health Record (EHR) to ensure that it is organized and easily accessible.
• Manage tasks assigned by other members of the Medical team that may include, making referrals, scheduling Specialist appointments, and coordinating with Case Management staff concerning appointments for their clients.
• Manage any Medical records that come in via fax or mail, by organizing and distributing to a member of the Medical team.
• Coordinate with the RN/LPN daily to schedule vaccinations and Lab visits.
• Assist in planning, managing and coordinating patient flow in clinic areas, and day-to-day operations of the clinic to ensure high quality service provision.
• Maintain a clean, orderly and professional waiting room, reception area, and other health services areas.
• Prepare and maintain health services patient/client records in compliance with HIPAA government regulations and in accordance with Equitas Health provider standards to ensure efficient services.
• Comply with the Equitas Health Healthcare Corporate Compliance Standards of Conduct and related policies and procedures.
• Contribute to a positive work environment by demonstrating unconditional positive regard to all Equitas Health employees, interns, etc. with an understanding, awareness, and respect for diversity.
• Demonstrate unconditional positive regard to clients and conduct all aspects of job responsibilities with a focus on exceptional customer service.
• Continuously grow and develop Cultural Competency, exhibiting an understanding, awareness, and respect for diversity.
• Perform other duties as assigned.