Job Description

Job Location: STAYTON, OR 97383
Salary Range: $20.00 - $28.52 Hourly

Patient Access Representative- Clinic Front Desk
At Santiam Hospital & Clinics, we pride ourselves on fostering a supportive and inclusive work environment where every team member is valued and empowered to make a difference. Our commitment to excellence in patient care is matched by our dedication to employee growth and well-being. As part of our team, you’ll have access to cutting-edge medical technology, ongoing professional development opportunities, and a collaborative culture that encourages innovation and teamwork. Join us at Santiam Hospital & Clinics, where your skills and compassion will be appreciated, and together, we can make a positive impact on the health and lives of our community.
With 11 clinics offering 8 specialties, you’ll be part of a diverse and dynamic healthcare community. We’re proud to have been named the 2025 Best Place to Have a Baby, Best Hospital as well as receiving accolades for our Surgery Center, Medical Facility and Women’s Clinic, reflecting our unwavering commitment to providing exceptional care for our patients.
Department Description
Santiam Hospital and Clinic’s is very community centered. We strive to do what is right and treat our patients how we would want our family to be treated. The clinics can be busy and fast paced, but we focus on the wellbeing of staff along with patients. As a clinic receptionist, you will be the face of the clinic, and the first to respond to patient’s requests and needs.
Responsibilities
- Greet all patients and guests in a warm and welcoming manner.
- Check patients in and out of appointments, verify insurance and update patient demographics
- Consistently collect co-pays, co-insurance, and deductible payments in person and via telephone.
- Handle all incoming calls screening, transferring, and answering appropriately, timely, and efficiently.
- Take accurate, detailed and appropriate messages.
- Schedule patients and maintain clinic schedules.
- Scan documents into patient charts, and fax documents to other organizations.
- Maintain an open line of communication and quickly respond to requests from our staff.
- Protect patients' rights by maintaining the confidentiality of personal, medical and financial information per HIPAA

QualificationsRequirements:
- Medical office experience required with scheduling experience
- Experience with busy multiple providers/clinics and multi-line phones
- Excellent customer service skills
- Excellent computer skills
- Experience with Electronic Medical Records preferred
- Knowledge of medical terminology
- 1 year of customer service experience
- 1 year of Receptionist experience
- Professionalism
- Attention to detail
- Flexibility
- Clear Communication
- Good Computer navigation
- Impeccable customer service and should have experience dealing with the public.
Benefits
- Medical, Vision and Dental Insurance
- PTO and holiday pay
- Employee Referral Program
- 401(k) Retirement
- Life Insurance
- Long Term Disability
- Employee Discounts
- Bilingual Pay Differential for eligible positions
- Public Service Loan Forgiveness for eligible positions
- Tuition Assistance for eligible positions
Santiam Hospital & Clinics is a drug-free workplace in accordance with the Drug-Free Workplace Act of 1988 and an EEO Affirmative Action Race/Sex/Sexual Orientation/Gender Identity/National Origin/Veteran/Disability Employer.