Job Description

Are you detail-oriented with a passion for providing excellent patient service? Cottage Hospital is looking for a Patient Access Registrar to join our team! In this role, you’ll welcome patients and visitors, guide them through the registration process, and support their care journey by managing information accurately and efficiently. You'll handle patient scheduling, prepare charts, verify insurance, and collect payments—ensuring a smooth experience for every visitor. Apply today to make a difference in our community’s healthcare!

The Patient Access Registrar creates, instructs, directs, and schedules patients and visitors. They also process patients through computerized system, prepare patient charts, and serve as a liaison between patient and medical support staff. Greets patients and visitors; answers telephone, screen and direct calls, takes messages and provides information; determine patient’s needs and processes according to type of case; issues forms to patients for completion, gives clear instructions and offers assistance; review all forms for completion and signature; verify and update patient’s necessary information in the electronic health information system; obtain client authorization for treatment; and schedule patient follow-ups as directed. Completes tasks as assigned by the Director not listed above.

Expected to cover up to two 8-hour holiday shift a year and attend Patient Access staff meetings. To meet the expectations of the Patient Access staff meeting the Registrar would only miss two meetings annually. Coverage for scheduled or unscheduled absences is a necessity to keep the department functioning and Registrar’s will be expected to cover when needed.

Schedule: M-F 9a-5p

DUTIES & RESPONSIBILITIES:

• Maintains a 95% registration accuracy by obtaining and accurately entering patient demographics, insurance information, reviewing daily reports, and scans insurance card/documentation. Utilizes tools such as reports, eligibility responses, and verifies all insurances are eligible for each visit.
• Accurately identifies amount due, collects and posts patient payments and notifies Patient Financial Counselor of any employee discount adjustments required. Is able to balance and close out their own cash drawer based on department needs.
• Verifies all insurance payors regardless of payor order for eligibility. If unverified, will verify and manually override or, if ineligible, will remove from account.
• Has knowledge of electronic health record and is able to use all functionality of creating a visit, done with registration, check-in, and eligibility verification.
• Completes duties and assignments as instructed by Director (i.e. down-time projects, special projects, requests from other Departments). Maintains a professional and organized work area while implementing all procedural department process changes upon notification.
• Builds registration and process knowledge through various methods (i.e. annual training, software handouts, upgrade information, payor upgrades, and cross-training).
• Manages the Welcome Desk independently, efficiently, and professionally while multi-taskings (answering phones, non-patient registrations, quick registration, patients at the desk, and collecting payments).
• Has knowledge and ability to effectively use tools (ADA tool box) for patients who are hard of hearing or deaf, non-English speaking, and/or have low vision. Properly documents the use of all tools for the visit.