Job Description

Our vision is to be the best place for healthcare anywhere and the best place to work in healthcare.

We believe that every life deserves world class healthcare.

Job Summary

Salary: Starting salary: £27,007.50. After probation salary increases to £28,500

Hours: Monday to Friday, mixture of 7:30am to 3:30am shifts and 12pm to 8pm shifts. Occasional Saturday shifts are also required.

Location: 24 Portland Place, London W1B 1LU (some flexibility required to travel to other sites to cover sickness etc.)

Contract: Full time, permanent

What are we looking for?

You will be supported by the Registration/Admissions Senior, and be part of a dynamic patient-facing role committed to delivering a warm welcome to all outpatients on their arrival at Cleveland Clinic London.

You will contribute to the delivery of an exceptional patient experience, ensuring all outpatients are fully registered on arrival. A varied and multi-faceted role, as well as providing patient information and answering any questions or queries our patients may have about any aspect of their visit, you will be responsible for the accurate collection and verification of all outstanding demographic and financial information, including insurance authorisations and/or payments.

You should have a working knowledge of all types of outpatient scheduling across the various clinical areas of the hospital and will be an excellent communicator and adaptable team player who enjoys the challenges of delivering world class customer service in a busy hospital environment.

What makes us different?

Cleveland Clinic London offers a brand-new high-acuity environment with the very latest equipment, where caregivers are encouraged to grow their expertise across multiple specialties, and in collaboration with expert clinicians. Our Mission, ‘Caring for life, researching for health, and educating those who serve’, assures our unwavering commitment to professional development.

What will your duties include?

• Meet and greet all outpatients and visitors to Cleveland Clinic London
• Facilitate all in-person same day and future appointment requests and referrals
• Ensure any outstanding patient demographic and financial information is complete at the point of check-in
• Assist with patient check-in where this is required
• Liaise with insurance companies and other third party payers as required to ensure relevant authorisation is in place
• Collect payments as required utilising Cleveland Clinic London’s integrated payment systems
• Management of cash drawer and compliance with cash reconciliation and other cash management processes and policies
• Provide cost estimates to self-pay patients
• Promote and encourage sign up to the CCL MyChart App to enable patients to manage their own healthcare information
• Communicate effectively with other relevant departments within the hospital to deliver a seamless patient journey in all cases
• Cross train across all areas of Patient Access
• Follow hospital and department policies and procedures with special attention to attendance and punctuality, confidentiality, dress code and display of ID badge
• Complete mandatory education and training in order to maintain organisation and department specific competencies and requirements
• Other duties as assigned

What we need from you?

• Relevant experience in a patient facing environment (essential)
• Experience of patient bookings via hospital computer software (preferred)
• Computer proficiency in Microsoft Office, Excel, Word etc
• Outstanding customer service, communication, confidentiality and interpersonal skills (essential)
• Proven ability to step outside comfort level, adapt to new challenges and assist the team (essential)
• Ability to work effectively in both a team environment and independently (essential)

What can we offer you?

As a private hospital with no shareholders, we reinvest profits back into our organisation. This means we can offer tailored support and development for caregivers, alongside benefits such as:

• 25 days annual leave plus Bank Holidays
• Double-matched salary exchange pension – contribute 5% and we’ll contribute 10%
• Private Medical & Dental Insurance
• Life Assurance
• Season Ticket Loan & Cycle to Work schemes
• Workplace Nursery Scheme
• Wellbeing Hub with mental health, coaching and EAP support
• Earned Wage Access - get early access to part of your pay when needed
• Access to discounts on food, retail, and more

Who we are?

Cleveland Clinic is one of the leading providers of specialised medical care in the world, providing clinical excellence and superior patient outcomes for almost 6 million patient visits per year across more than 200 locations. We employ over 80,000 caregivers worldwide and continue to drive innovation in healthcare.

With over 100 years of history, our “Patients First” philosophy is at the heart of everything that we do.

If you would like to know more, please email recruitment@ccf.org.

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Applicant shortlisting and interviews may take place whilst the advert is live, so it may close sooner than expected - please submit your application as soon as possible. Due to the volume of applications, we are not always able to provide individual feedback.

Disclosure and Barring Service (DBS) Check

This role may be subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.

“Let’s deliver World Class care together!”

As an equal opportunities employer, we aspire to work together to promote a more inclusive work environment, which represents our commitment to celebrate diversity.

CCL is committed to applying its Equal Employment Opportunity/Workforce Diversity and Inclusion Policy at all stages of recruitment and privileging. Shortlisting, interviewing and selection will always be carried out without regard to any Protected Characteristics. When aware of the need to do so and when required, CCL will make reasonable adjustments to its arrangements for interviews and to conditions of employment/engagement for disabled applicants to ensure, so far as practicable, that they do not place such applicants at a substantial disadvantage in comparison to non-disabled applicants.