Job Description

This position exists to provide services for non-English speaking patients and family members. This position also exists to assure compliance with ADA and to provide equal access to people with all levels of abilities. The patient access medical interpreter role also answers incoming telephone calls and directs patients and visitors appropriately to all points of care. The position schedules appointments and interviews patients for appropriate medical information.

Translation

• Interprets English for Spanish or Burmese patients and their families remotely by phone or video.
• Serves as a liaison between non-English speaking communities and the organization Health.
• Responds to concerns regarding language interpreting and communication for patients and their families.

Patient Care

• Provides support such as financial screening, answering telephones, and/or making appointments as needed.
• Apply a minimum of one health literacy method when communicating with patients/clients.

Supportive Services

• Conduct confidential and anonymous rapid HIV testing, work in conjunction with the HIV Services Team to promote and expand the delivery of PrEP services within HealthNet and through community outreach, counseling, testing and referrals.
• Conduct confidential and anonymous rapid HIV testing utilizing all available methods in clinical and non-clinical settings, in accordance with state guidelines.
• Distribute approved education materials and safer sex materials to persons engaging in high-risk behaviors.
• Conduct one-on-one educational sessions and non-medical assessments with clients, to include referrals for internal and external services (e.g.,PrEP, HIV medical care, primary, dental, and behavioral health care, benefit and entitlement navigation assistance, housing, employment, etc.).
• Practice infection control measures in accordance with OSHA’s Bloodborne Pathogens Standards.

Job responsibilities listed above is a summary and does not include other tasks requested by the hiring manager.

Who is HealthNet?

https://www.indyhealthnet.org/

HealthNet is a nonprofit 501 (c) (3) organization of community-based health centers located in Indianapolis and Bloomington, IN Since 1968, HealthNet has improved the health status of the neighborhoods it serves by making quality health services accessible to everyone. HealthNet annually provides affordable health care to more than 61,000 individuals through its network of 9 primary care health centers 5 dental clinics, 9 school-based clinics, a mobile health unit, and additional support services. HealthNet’s mission is to improve lives with compassionate health care and support services, regardless of ability to pay.

Requirements

Qualifications/Knowledge/Skills/Abilities

• Currently not sponsoring work visa.
• Requires knowledge and experience translating Spanish or Burmese in a medical setting.
• Requires High School Diploma or GED.
• Must be or be willing to be certified in translation.
• Requires excellent interpersonal skills.
• Requires knowledge and cultural understanding of the community served.
• Requires ability to focus on patient needs.
• Requires ability to accurately collect patient information.
• Requires familiarity and operating knowledge of designated equipment and supplies.
• Requires strong interpersonal skills/abilities to relate to people with respect for their individuality and privacy.
• Requires computer experience utilizing Microsoft products. Additional experience with Electronic Medical Record systems preferred.

Physical Requirement

• Prolonged periods of sitting at a desk and working on a computer.
• Able to be involved in degrees of prolonged standing, walking, sitting, bending, squatting, and stooping, as well as abilities of repeated bending, stooping, and squatting.
• Able to lift, push, and/or pull light to moderately heavy weight up to 20-30 pounds is a necessary function of this position.
• Able to perform duties during periods of varied and/or prolonged work hours.
• Must be able to read, write, hear, and communicate effectively in the English language by both orally and written.

Why work for HealthNet?

• Competitive Compensation
• Medical, Dental, and Vision Plan
• Short-Term & Long-Term Disability
• Health Savings Account & Difference Card Available within certain medical plans
• Flexible Spending Account
• Life Insurance, AD&D
• Group Accident, Critical Illness & Hospital Indemnity
• Domestic Partner Leave
• Wellness Programs
• 401k Match
• Paid Time Off accumulates at start of employment and available to use.
• Tuition Reimbursement
• Employee Referral program

Fair Labor Standards Act Classification: Non-Exempt

EQUAL EMPLOYMENT OPPORTUNITY:

HealthNet is an Equal Employment Opportunity Employer and employment decisions are made without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, or any other category protected by federal, state, or local law.