Your job is more than a job
Step into a leadership role that truly matters!
As a Patient Access Leadat LCMC Health, you play a critical role in ensuring a smooth, accurate, and patient-centered access experience. You support daily operations, guide team performance, and help drive compliance, efficiency, and continuous improvement across patient access functions.
You lead by example—supporting staff, managing workflows, and stepping in when needed to keep operations moving. You balance people leadership with operational accountability, always keeping patient experience and organizational goals top of mind.
What you’ll do:
Oversee daily patient access operations to ensure accuracy, compliance, and data integrity
Monitor staff performance and workflows, including revenue cycle work queues
Serve as backup support for Patient Access staff to ensure uninterrupted service
Support staff scheduling, training, onboarding, and performance management
Provide coaching, feedback, and development opportunities to team members
Monitor patient flow and proactively resolve operational or patient-related issues
Ensure compliance with payer, regulatory, and organizational requirements
Participate in process improvement initiatives and share recommendations with leadership
What you’ll need:
High School Diploma or equivalent
5+ years of customer service experience, including 3+ years in patient access
Experience supporting or leading teams in a healthcare or revenue cycle setting
Working knowledge of EMR systems, ADT functions, and payer guidelines
Preferred:
Bachelor’s degree or higher
CHAM or CHAA certification or other healthcare-related certification
Hospital or emergency department patient access experience
Lead with purpose. Support every patient journey!
WORK SHIFT:
Days (United States of America)
LCMC Health is a community.
Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little “come on in” attitude is the foundation of LCMC Health’s culture of everyday extraordinary
Your extras
You are welcome here.
LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.
The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.
Simple things make the difference.
1. To get started, take your time to fully and accurately complete the application for employment. Incomplete applications get bogged down and are often eliminated due to missing information.
2. To ensure quality care and service, we may use information on your application to verify your previous employment and background.
3. To keep our career applications up-to-date, applications are inactive after 6 months and, therefore, require a new application for employment to be completed.
4. To expedite the hiring process, proof of citizenship or immigration status will be required to verify your lawful right to work in the United States.
We believe a hospital should actually be hospitable.
We’re a New Orleans-based, non-profit health system on a mission: to provide the best possible care for every person and parish in Louisiana and beyond, and to put a little more heart and soul into healthcare along the way. And that means we do things a little differently around here.
Treating people like family is the LCMC Health way, and it always has been. Founded by Louisiana’s first freestanding children’s hospital, we’ve grown into a healthcare system that’s built to serve the unique needs of our communities and families across New Orleans, the Gulf Coast and beyond.
We believe in treating the whole patient, not just the condition. When you visit an LCMC Health facility, you will get the care that is best for you and your family because we believe that shared beliefs and positive outlooks are what drive our exceptional care.
We offer nine hospital locations: Children’s Hospital New Orleans, East Jefferson General Hospital, New Orleans East Hospital, Touro, University Medical Center New Orleans, West Jefferson Medical Center, Lakeview Hospital, and Lakeside Hospital. We also deliver world-class care close to home through a network of urgent care centers across the greater New Orleans area in addition to our physician practices. With over 2,200 board-certified physicians specializing in everything from head to toe, our community can count on us to provide the right care, right where they need it.
We’ve got a rich history, but our sights are set on what comes next. We’re committed to leading the way to a healthier future for the Gulf Coast. That’s why we partner with local universities to bring the latest in care to our patients, and to train the next generation of healthcare professionals that will make a difference right here in our communities.
