The Patient Access Manager is responsible for managing and overseeing the efficient functioning of patientaccess services in a healthcare facility or hospital. The Patient Access Manager works in collaboration with otherhealthcare professionals to ensure patients receive timely, efficient, and effective services.
Oversees all registration, pre-registration, scheduling, pre-authorization/pre-certifications, referrals/orders,switchboard, financial counseling, and insurance/benefits eligibility team.Develop policies, standards, and procedures for patient access services to ensure compliance with regulatoryrequirements and best practices.Monitor and analyze departmental performance metrics to identify areas for improvement and implementchanges to optimize efficiency and quality of services.Supervise and train the patient access staff, ensuring they understand policies and procedures and have accessto necessary resources for optimal job performance.Respond to and resolve patient complaints and inquiries related to patient access services.Collaborate with other healthcare professionals to ensure resources are utilized effectively to meet patient needs.Completes charge reconciliation, late charge additions, and unfinalized review of billing.Completes billing for clients and follows up on these accounts.Review denials that are specific to authorizations, eligibility, registration, needing more information, etc. that areassigned by the Central Billing Office and Meditech.Complete and track all appeals that are related to front office functions.Verify that all scheduled services have authorizations, as needed.Establish point-of-service collection goals for the registration staff.Resolve assigned tasks.Resolved assigned account checks.Assist hospital departments with removing and adding charges.Work the return to client file as assigned by the Meduit for resolution.Check and work mail.Quality Assurance checks of consent forms, cards, and insurances are verified.Assist other departments as needed with claim resolution.Work the assigned PAD functions, as needed.
EDUCATION
High School Diploma RequiredBachelor's Degree Business, Finance, or Related Field Preferred
EXPERIENCE
4-6 years experience.
Minimum of 5 years of experience in patient access or related field, with at least 2 years of supervisory or management experience required.
KNOWLEDGE, SKILLS, & ABILITIES
Knowledge of healthcare regulations, insurance requirements, privacy standards,and facility policies.Experience with electronic health record (EHR) systems, practice managementsoftware, and patient data management tools.Excellent organizational, leadership, communication, problem-solving, andinterpersonal skills.Ability to work collaboratively with other healthcare professionals, patients,families, and caregivers.Strong attention to detail, accuracy, and quality control.
Appalachian Regional Healthcare (ARH), the Healthcare System of Appalachia, and ranked as one of the Top 10 Employers in Kentucky by Forbes Magazine, is a not-for-profit health system operating 13 hospitals in Barbourville, Hazard, Harlan, Hyden, Martin, McDowell, Middlesboro, Prestonsburg, South Williamson, West Liberty and Whitesburg in Kentucky; as well as Beckley and Hinton in West Virginia, as well as multi-specialty physician practices, home health agencies, home medical equipment stores and retail pharmacies. ARH employs more than 6,000 people with an annual payroll and benefits of $330 million generated into our local economies. ARH also has a network of more than 600 active and courtesy medical staff members. ARH is the largest provider of care and single largest employer in southeastern Kentucky and the third largest private employer in southern West Virginia, and is consistently recognized for its medical excellence.
