Job Description

Job Location: Anchorage - ANCHORAGE, AK 99508
Position Type: Full TimeEducation
Level: 4 Year Degree
Job Category: ManagementJOB TITLE: Patient Access Manager
DEPARTMENT: Patient Access / Operations
GENERAL SUMMARY OF DUTIES: The Patient Access Manager provides leadership and oversight of patient access operations at Alaska Heart & Vascular Institute, including call center, appointment scheduling, and insurance pre-authorization functions. This role focuses on improving patient access, operational efficiency, and patient experience through data-driven decision making and process improvement.
ESSENTIAL FUNCTIONS:
Specific duties include, but are not limited to:
- Lead and manage patient access staff, including scheduling, call center, and pre-authorization teams
- Oversee call center performance and improve metrics such as speed of answer and call abandonment
- Ensure accurate and timely scheduling across providers and service lines
- Oversee pre-authorization processes and reduce preventable denials
- Monitor KPIs related to patient access and report trends to leadership
- Identify workflow gaps and lead process improvement initiatives
- Collaborate with clinical, revenue cycle, IT, and administrative teams
- Ensure compliance with HIPAA, payer requirements, and organizational policies
- Support a positive patient experience from first contact through appointment completion
PAY RANGE: $80K - $105K to start (dependent upon experience)
EMPLOYEE BENEFITS:
- Medical, Dental, & Vision
- Colonial Life Elective Benefits & Life Insurance
- Profit Sharing 401K
- HSA / FSA
- Employee Assistance Program
- Wellness Program
- 8 paid holidays per year
- Maternity/Paternity Leave
- FMLA
This job description is intended to provide basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve.

QualificationsEducation:
Minimum: Bachelor’s degree in healthcare administration, Business Administration, a related field, or equivalent healthcare management experience.
Preferred: Master’s degree in healthcare administration, Business Administration, or related field.

Experience:
Minimum: 3–5 years of experience in healthcare patient access, scheduling, call center operations, or revenue cycle functions. At least 2 years of supervisory or management experience.
Preferred: FIVE years of professional work in software development, computer programming, data architecture, or related area.