Full-Time
40
Administration
Patient Access Liaison (temporary role for 6 months). Monday- Friday 8:30am- 5:00pm hybrid
Key Responsibilities:
1. Provides centralized scheduling services for a BCH Specialty Department Contact center.
Performs tasks to meet patient access, scheduling, and patient satisfaction goals.
2. Interacts with patients and families via telephone to provide information in response to inquiries.
Identify caller’s needs, clarifies information, and provides centralized registration and scheduling
for service options of primary care and specialty care.
3. Registers patients by collecting patient and insurance information.
4. Gathers pertinent information for prescription and refill requests.
5. Receives routine complaints and issues during telephone calls. Replies with the appropriate
predetermined response. Elevates non-routine issues to supervisor for further action
6. Attends and participates in team meetings as required. Contributes by making suggestions for
process improvements
Minimum Qualifications Education High School Diploma / GED
Work Experience Required
1 year of related experience, i.e., customer service
experience, preferably in a call center environment
or healthcare setting
Preferred: Scheduling experience in a healthcare setting
Boston
Temporary
Part Remote/Hybrid
$15.00-$63.19 Hourly
Boston Children's Hospital is a 404-bed comprehensive center for pediatric health care. As one of the largest pediatric medical centers in the United States, Boston Children's offers a complete range of health care services for children from birth through 21 years of age. (Our services can begin interventions at 15 weeks gestation and in some situations we also treat adults.)
We have approximately 25,000 inpatient admissions each year and our 200+ specialized clinical programs schedule 557,000 visits annually. Last year, the hospital performed more than 26,500 surgical procedures and 214,000 radiological examinations.
Our team of physicians and nurses has been recognized by a number of independent organizations for overall excellence, and we're proud to share some notable examples with you here.
