Job Description

Job Posting Description

Position Summary: Patient Access Liaison (hybrid) Monday- Friday 8:30am-5:00pm

Key Responsibilities:

1. Provides centralized scheduling services for a BCH Specialty Department Contact center.

Performs tasks to meet patient access, scheduling, and patient satisfaction goals.

1. Interacts with patients and families via telephone to provide information in response to inquiries.

Identify caller’s needs, clarifies information, and provides centralized registration and scheduling

for service options of primary care and specialty care.

1. Registers patients by collecting patient and insurance information.
2. Gathers pertinent information for prescription and refill requests.
3. Receives routine complaints and issues during telephone calls. Replies with the appropriate

predetermined response. Elevates non-routine issues to supervisor for further action

1. Attends and participates in team meetings as required. Contributes by making suggestions for

process improvements

Minimum Qualifications Education: High School Diploma / GED

Work Experience Required

1 year of related experience, i.e., customer service

experience, preferably in a call center environment

or healthcare setting

Preferred: Scheduling experience in a healthcare setting

Status

Full-Time

Regular, Temporary, Per Diem

Regular

Standard Hours per Week

40

Pay Range

$19.83-$29.49 Hourly

Office/Site Location

Boston

Job Posting Category

Administration

Remote Eligibility

Part Remote/Hybrid