The Patient Access Lead serves as a resource to the Supervisor/Manager by providing expert guidance to caregivers, monitoring assigned area, training and mentoring team members and identifying and implementing workflow improvements. The Patient Access Lead has the knowledge and skills to perform all duties required by their assigned area.
Minimum Qualifications:
Education: High School diploma or equivalent.
Experience: Participate in Preceptor training/experience post-hire.
Skills, Knowledge, Abilities:
- Interpersonal, organizational, and analytical skills required.
- Must possess ability to work in stressful situations, meet deadlines and perform daily responsibilities with consistent accuracy.
- Ability to use logic, good judgment and be able to rapidly identify and initiate corrective actions when problems arise.
- Models collaborative behavior and communicates positively and professionally.
- Must be able to communicate effectively providing good written and oral direction to caregivers.
- Ability to establish and maintain effective working relationships with patients, physicians, clinical and non-clinical hospital staff and insurance companies.
- Demonstrates proficiency in Patient Access procedures.
- Ability to embrace change by adapting to job duty variances and following leadership direction.
- Takes responsibility for actions and strives for excellence.
- Engages in continuing education and seeks new knowledge and skills.
Preferred Qualifications:
Experience: 3 years' experience with medical terminology, insurance plans, verification of benefits, authorization and pre-determination.
Physical Requirements:
- Position requires the ability to push, pull, and/or lift 50 lbs. on a regular basis.
- Position requires prolonged standing and walking during each shift.
- Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.
At Mercy, care is more than a job - it’s a calling.
Every day, our caregivers bring compassion, skill and purpose to the communities we serve across Arkansas, Kansas, Missouri and Oklahoma. Whether you're building your career at the bedside, in a clinic or supporting care behind the scenes, you’ll find meaningful ways to make an impact - while growing in a way that’s uniquely yours.
As a physician-led, integrated health system with more than 50 hospitals and nearly 1,000 care sites, Mercy combines advanced technology, collaboration and a shared commitment to better care.
Rooted in a faith-based mission and inspired by the legacy of the Sisters of Mercy, our work is guided by a deep sense of purpose - to care for the whole person and serve our communities with compassion and dignity.
Here, you’ll find an environment where you’re supported to grow, connected to a team that cares and empowered to do your best work.
Because at Mercy, there are many paths - but one calling.
