Department/Unit:
Patient Engagement Center
Work Shift:
Day (United States of America)
Salary Range:
$46,215.00 - $60,080.00The primary responsibility of the Emergency Department Access Liaison is to be the first point of contact for patients, family members and visitors. The Liaison will assist triaging needs and provide direction for the request. The Liaison is located the Waiting Room of the Adult Emergency Department and has the responsibility to manage inquiries from patients and families regarding wait times, desire to visit loved ones, or other general questions. During a trauma may be first contact to assure Family Room is available and needs of the family are met until such time as Social Work and/or Pastoral Care are able to assume responsibility. The Liaison is responsible for managing visitor flow in concert with the clinical care provider needs. The Liaison will ensure that the patient’s visitors are comfortable and knowledgeable regarding Organizational and Visitor Guidelines and will assist in providing an optimal patient experience in the Emergency Department
Responsible for Emergency Department Visitor Flow; working directly with Clinical Staff to ensure patients may have visitors During a Trauma event, the Liaison may be first point of contact for family; Family Room will be prepared for the family, and Liaison will be point of contact until Social Work or Pastoral Care arrive Point of contact for patient, family and visitor questions regarding Wait Times; Patient Status; Wayfinding Assures interactions with patients, families and visitors are handled with diplomacy, respect and calm demeanor Responsible for managing high-stress, volatile situations with ease Contributes to a safe and secure environment for patients, visitors, colleagues by following established procedures and protocols, which address the needs of a diverse patient population and workforce
Qualifications
High School Diploma
Thank you for your interest in Albany Med Health System!
Albany Med Health System is an equal opportunity employer.
This role may require access to information considered sensitive to Albany Med Health System, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:
Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Health System policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.
Albany Medical Center, northeastern New York’s only academic medical center, is one of the Capital Region’s largest private employers with more than 9,000 employees. Albany Medical Center provides the highest level of patient care across disciplines, while receiving regional, national, and international recognition for high standards in patient care, education, and biomedical research.
The 766-bed Albany Medical Center offers access to the latest medical services and technological innovations and includes one of the busiest emergency rooms and trauma centers in New York, a children’s hospital and dedicated pediatric emergency room, intensive care units for adults and children, and organ transplant services. Albany Medical College graduates more than 200 medical doctors each year, as well as PAs, CRNAs, biomedical scientists, and bioethicists. Albany Medical College operates a biomedical research enterprise and the region’s largest physician practice with more than 500 doctors.
Albany Medical Center, along with Albany Medical College, is a partner in the Albany Med Health System, the largest and only regionally governed, not-for-profit health system serving northeastern New York and western New England.
