The Patient Access Coordinator (PAC) serves as a point of contact for all patients—whether by phone or in-person—and plays a vital role in ensuring a welcoming, efficient, and professional experience. This position is primarily based at the Madisonville location but could be asked to spend a day at one of our satellite clinics.
This role blends the responsibilities of front desk reception, scheduling, and call triage. The PAC is responsible for greeting patients and guests, helping to manage incoming and outgoing communications, as well as scheduling patient appointments
The ideal candidate will demonstrate excellent customer service, organizational skills, and attention to detail while maintaining a calm and professional demeanor in a fast-paced medical environment.
MAJOR DUTIES AND RESPONSIBILITES
Call Handling & Scheduling:
Founded in 1924 in Louisville, Kentucky, Baptist Health is a full-spectrum health system dedicated to improving the health of the communities it serves. The Baptist Health family consists of nine hospitals, employed and independent physicians, and more than 400 points of care, including outpatient facilities, physician practices and services, urgent care clinics, outpatient diagnostic and surgery centers, home care, fitness centers, and occupational medicine and physical therapy clinics.
Baptist Health’s eight owned hospitals include more than 2,300 licensed beds in Corbin, Elizabethtown, La Grange, Lexington, Louisville, Paducah, Richmond and New Albany, Indiana. Baptist Health also operates the 410-bed Baptist Health Deaconess Madisonville in Madisonville, Kentucky in a joint venture with Deaconess Health System based in Evansville, Indiana. Baptist Health employs more than 23,000 people in Kentucky and surrounding states.
Baptist Health is the first health system in the U.S. to have all of its hospitals recognized by the American Nursing Credentialing Center with either a Magnet® or Pathway to Excellence® designation for nursing excellence.
Baptist Health’s employed provider network, Baptist Health Medical Group, has nearly 1,500 providers, including more than 750 physicians and more than 740 advanced practice clinicians. Baptist Health’s physician network also includes more than 2,000 independent physicians.
Learn more at BaptistHealth.com.
