Baptist Health Medical Group
Patient Access Coordinator
Primary Care
Eastpoint Pkwy area
Full time/First shift
Principle Duties and Responsibilities:
These duties and responsibilities are intended to reflect the major responsibilities and duties of the job but is not intended to describe minor duties or other responsibilities as may be assigned from time to time. These duties include:
Demonstrates a commitment to the mission, vision and values of Baptist Health.
Registers patient in a timely and accurate manner, obtaining demographic and accurate insurance information.
Directs patients, answers the phone, and handles inquiries.
Ensures eligibility, Medicare compliance and benefits are properly verified prior to visit.
Demonstrates skill with all applicable access software systems.
Establishes patient portion due estimates and performs point of service collections activities. Can communicate with patient to establish payment expectations and plans based on individual insurance benefit plans.
Pre-registers patients. Demonstrates ability to have meaningful discussion of benefits with patient when pre-registering, and when present in the department.
Exhibits excellent customer service skills with patients, fellow employees, physicians and office staff.
Performs other related duties as assigned or requested in order to maintain a high level of service.
Completes required continuous training and education, including department specific requirements.
Maintains all patients visit information within the system, updating as requested.
Demonstrates knowledge of the legal aspect of access services, including state and federal regulatory body requirements regarding access services
Minimum Education, Training and Experience Required
High school diploma or equivalent
Registration Experience Preferred
Patient Access, Coordinator, Front Desk, Office, Front Office, Receptionist, Clinic, Customer Service, Administrative
Work Experience
Education
Founded in 1924 in Louisville, Kentucky, Baptist Health is a full-spectrum health system dedicated to improving the health of the communities it serves. The Baptist Health family consists of nine hospitals, employed and independent physicians, and more than 400 points of care, including outpatient facilities, physician practices and services, urgent care clinics, outpatient diagnostic and surgery centers, home care, fitness centers, and occupational medicine and physical therapy clinics.
Baptist Health’s eight owned hospitals include more than 2,300 licensed beds in Corbin, Elizabethtown, La Grange, Lexington, Louisville, Paducah, Richmond and New Albany, Indiana. Baptist Health also operates the 410-bed Baptist Health Deaconess Madisonville in Madisonville, Kentucky in a joint venture with Deaconess Health System based in Evansville, Indiana. Baptist Health employs more than 23,000 people in Kentucky and surrounding states.
Baptist Health is the first health system in the U.S. to have all of its hospitals recognized by the American Nursing Credentialing Center with either a Magnet® or Pathway to Excellence® designation for nursing excellence.
Baptist Health’s employed provider network, Baptist Health Medical Group, has nearly 1,500 providers, including more than 750 physicians and more than 740 advanced practice clinicians. Baptist Health’s physician network also includes more than 2,000 independent physicians.
Learn more at BaptistHealth.com.
